Suggested Learning Projects:
Î Journal-Based Coaching: Have the employee keep track of one conversation where they exhibited control over their emotions and one conversation where they let their emotions get the best of them each week. How could they have handled that conversation differently?This can be a conversation with a peer or a client. Î Tangible Successes: Have your coaching target email you at the end of each week two ways they positively handled emotional moments in a conversation.
Supplemental Coaching Strategies:
Î 30-Second Coaching: Reinforce a positive attitude with positive recognition. Take 30 seconds to acknowledge specific actions taken by your coaching target to improve on their relationships. Î Observational Coaching: Have the employee observe their peers as they interact with others during the week. How do their peers handle stressful moments or negativity? Do they have positive relationships with other peers and clients? What takeaways from their observations can your coaching target implement in their own relationships?
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