Remaining Calm Under Pressure
Suggested Strategy: Practice is the best way to gain confidence in a situation like this one. Use role play to practice tough situations where keeping your cool and remaining calm is imperative.
Suggested Questions:
Î Third-Party Question: If we were to ask your peers about how they would describe you in a high-pressure situation at work, what do you think they might say? Î Third-Party Question: How do you think your best friend would describe your actions when in a high-pressure situation? Î Success Imperative: What actions do you think we need to take together to help you stay calm when in high-pressure situations at work?
Suggested Activities:
Î Role Play: Set the scene for a situation with a customer that could potentially be high-pressure. Role play the conversation, practicing both roles. Ask the employee to provide you feedback on your role in the conversation, and you provide feedback for them. Practice two to three different situations.
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