Suggested Learning Projects:
Î Self-Directed Learning: Challenge the employee to learn something new about the Millennial generation that they did not know prior to their research. This could be something learned from working with a customer, doing research online, or reading a book or article. Discuss their findings at your next coaching session and ask them h ow their new findings will play into their strategy for assisting Millennials to the best of their ability.
Supplemental Coaching Strategies:
Î Non-Verbal Coaching: Leave the individual a handwritten note at their workstation after you observe a successful interaction with a Millennial. Be specific in sharing the actions that the employee took that you had observed, and how those actions will be beneficial to the individual in their future interactions with Millennials, as well as other customers with specific tendencies. Î Observational Coaching: Ask the employee to observe their peers throughout the coming work week as they interact with customers like Millennials with specific tendencies. How do their peers adjust their approach to each individual client?
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