Developing People Skills with Millennials
Suggested Strategy: Face-to-face communication is something that many people need to work on, so these approaches can be used with anyone who struggles with people skills. Use role plays and goal setting to help millennials see the connection between people skills and career success.
Suggested Questions:
Î Permission-Based Question: Note how you feel about their current state of people skills. Example: “Can I share my observations with your permission? I’ve noticed that you are really great at email communication, but your in-person communication is lacking. Do you agree with that observation?” Î Third-Party Question: If I were to ask a friend of yours how your people skills are here at work, what would they say and why? Î Risk Question: What risk do you assume by not developing your people skills here? What challenges does this present as it relates to your overall career goals? Î Self-Actualized Question: What activities or set of feedback works best for you in terms of developing your people skills?
Suggested Activities:
Î Role Play: Practice the art of in-person communication by outlining a simple task that needs to be communicated. Have the employee be themselves, and you play the role of a third party. Afterward, discuss what went well, and what could use improvement for the future. Be sure to tie this into their overall goals in the company and their success.
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