Entitled Employee
Suggested Strategy: Perception vs. Intent — Use Permission-Based Questions along with The Sword to give feedback or observation to avoid an accusatory conversation path.
Suggested Questions:
Î Permission-Based Question + The Sword: With your permission, just so that I don’t make assumptions because that would be unfair to you, I’d like to share some observations that I’ve made recently. Î Self-Actualized Question: Knowing now the perception you may be giving others, what specific actions do you think we should take together to help your intentions match the positive perceptions you would like to give others?
Suggested Activities:
Î Define & Coach: The employee might not be entirely sure of what exactly their job requirements are. Ask them to explain what he/she thinks their job entails and you can then compare exactly to what they are expected to do by you and the company. Î Brainstorming: Come up with an action plan of how to make sure that the employee is addressing all the parts of their job description, not just what he/she wants to do, which is what most people tend to gravitate toward.
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