Perspective Change to Mend Relationships
Suggested Strategy: Use Reflective Coaching to allow the employee to shift their perspective while using the Rule of Engagement, which will allow you to guide the conversation and outcomes prior to discussing the topic at hand.
Suggested Questions:
Î Rule of Engagement: To start off the conversation with direction, ask the employee what they are going to do to successfully engage with their teammates. At this point, tell the employee you don’t want to hear about what the other employees may or may not have done wrong, and that you’ll work with them from another perspective. Î Perception vs. Intent: The perception of you not getting along with your teammates is one thing, when you think about them talking about you from a literal standpoint, can you quantify this? What do you think their intent is? Where do you think your perception might be a little bit off?
Suggested Activities:
Î Whiteboard Coaching: On the left side of the whiteboard, write down how the employee’s current work relationships stand and the actions they are currently taking to bridge the gap between the two parties. Then, on the right side, write down what ideal relationships between that employee and their coworkers would look like. Erase the left side and write down the steps necessary to make the right side a reality. B e sure to drill down these actionable steps, as these are the areas that you can hold this employee accountable to completing in order to mend the relationships.
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