Suggested Learning Projects:
Î Journal-Based Coaching: Ask the person you are coaching to keep a journal in the coming weeks with entries noting situations with clients where they were able to use their interaction to build a positive relationship, based on the definition discussed at the start of your coaching session. Î Peer-to-Peer Coaching: Assign your coaching target to meet with a peer twice during the coming week to practice conversations with clients that build positive relationships down the road. The individual you are coaching should be prepared to play both roles in the conversation, both the employee and the client. They should email you after the meeting, copying the peer that they met with, to share anything they learned, any takeaways from the conversation that they can put into practice in real situations, and anything they felt that they could have improved in the conversation.
Supplemental Coaching Strategies:
Î Observational Coaching: Assign your coaching target to observe their peers throughout the week as they interact with clients. What strategies do their peers have in place in their interactions? How closely do they follow the definition of positive relationships with clients that you had discussed at the beginning of your coaching conversation? What does the individual see in terms of room for improvement, and how exactly would they improve those parts of their peers’ interactions? Î Non-Verbal Coaching: As you have the opportunity to observe the individual put effort toward improving their relationships with peers, leave a hand-written note at their workstation sharing with them the specific actions you have seen them take, and how those actions are beneficial to both the individual and the team as a whole.
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