Working Through Personal Issues
Suggested Strategy: Approach this subject with sensitivity and ask for permission. Use the five words we, share, opportunity, perception, observation to open the conversation. Your focus should be on protecting the employee from exposing him/herself with personal issues coming through to the workplace.
Suggested Questions:
Î Permission-Based Question + The Sword: “With your permission, and so that I don’t make any assumptions regarding your intentions because that would be unfair to you, I would like to share some observations with you, as well as some opportunity for potential growth. “When permission is granted, follow up with, “it is my perception that….” Î Risk Question: What risks do you think might present themselves when your peers perceive that you can be negative at work? Î Reflective Coaching: Allow for this person to take some time (a day or so) to think about the answer to the question, “what actions do you think you might need to take to ensure that your peers have the perception that you maintain a positive attitude?”
Suggested Activities:
Î Brainstorming: Make a list of things that are happening outside of work that are bothering the employee that they might be willing to share with you, with the agreement that those issues will not be shared outside of your office by either of you. Set up a recurring schedule together of a time once per week that you can get together so that the employee has an opportunity to verbalize some things that may be bothering him/her in a protected area of conversation.
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