Action Sixteen: Upper-Level Manager . . . . . . . . . . . . . . . . . . . 165 ActionSeventeen:Yourself . . . . . . . . . . . . . . . . . . . . . . . .166 ActionEighteen:CloseFriend . . . . . . . . . . . . . . . . . . . . . . 167 ActionNineteen:Teammate. . . . . . . . . . . . . . . . . . . . . . .168 ActionTwenty:Boss...........................169 ActionTwenty-One:LookInward . . . . . . . . . . . . . . . . . . . . . 170 Coaching Maps Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 QALMS Audio Guide for Coaching Accountability . . . . . . . . . . . . . 173 Bringing Attention to Unproductivity . . . . . . . . . . . . . . . . . . . 174 Commitment Building with Employees . . . . . . . . . . . . . . . . . . 176 FollowThrough.............................178 Holding Teammates Accountable . . . . . . . . . . . . . . . . . . . . . 180 MissingDeadlines............................182 Ownership of Client Relationships . . . . . . . . . . . . . . . . . . . . 184 Ownership of Responsibilities . . . . . . . . . . . . . . . . . . . . . . 186 Responsibility Taking to Increase Accountability . . . . . . . . . . . . . . 188 SettingStandards............................190 TakingOwnershipofMistakes . . . . . . . . . . . . . . . . . . . . . . 192 Attitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 QALMS Audio Guide for Coaching Attitude . . . . . . . . . . . . . . . . . 195 Attitude.................................196 Body Language Suggests a Negative Attitude . . . . . . . . . . . . . . . 198 Entitlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 LeadingwithPositivity..........................202 Negativity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
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