FLOOR Education
W hen you think of fcB2B, what comes to your mind first? My guess is that you are thinking about receiving the product/price catalog, also known as the 832. You would be correct that there is a huge benefit a retailer gets from fcB2B. Having your software automatically updated with the current product information and pricing direct from your supplier is a real timesaver. No need to check your mailbox, inbox, or fax machine for the current price sheet and wait for someone to update your software. You just hope they are concentrating on making sure they get the correct price assigned to the correct product. What else is available in fcB2B and how can it make me more efficient, you may ask? Let’s walk through a scenario for a minute. A customer has just come into your store, picked out a beautiful floor, received a correct price (because of the 832) and your RSA is trying to close the deal when the customer asks, “when can it be installed”. Someone in your store will probably do one of 2 things: pick up the phone and call your supplier to confirm the product is in stock or jump on the supplier’s portal and navigate to the page to search for the product and check inventory. What if WHAT DOES fcB2B PROVIDE?
Lewis Davis Senior Director of Technology and Research “ Automate
your business processes and spend more time focusing on your customers.”
32 Premier Flooring Retailer TISE | 2025
Made with FlippingBook Digital Publishing Software