Scenario 8
Conrad is the IT Manager. There has been a huge investment on the H.S.I.A upgrade in the Guest rooms, Apartments and Public areas by the owners of the Hotel. However, guest are rating the Internet Experience low?
❖ Where can Conrad find the guests? ❖ How can he establish a connection and speak to them? ❖ What specific question can he ask? ❖ How can he delight them?
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