Guest Engagement Model

Sara is a Spa therapist who also doubles up as a Receptionist. Business in the Spa has not been encouraging this month and meeting the budget looks like a challenge. Sara intends connecting with guests and explaining the massages that are available and their benefits.

Scenario 3

1. 2.

Who are the guests she can connect with?

Where can she find them?

3. What are the Do’s and Don’ts she needs to bear in mind?

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