Customer Service
Three ways to connect with our friendly ServiceNorfolk staff—here to help you with questions, service requests, general inquiries, and more!
In person Delhi Administration Building , 183 Main Street
Phone Call 519-426-5870 or 226-NORFOLK, extension 0. For urgent or safety concerns after hours, call 1-877-298-5888.
County Administration Building , 50 Colborne Street South, Simcoe, Monday to Friday, 8:30 a.m. to 4:30 p.m.
of Delhi, Tuesday to Thursday, 8:30 a.m. to 4:30 p.m.
Online Visit service.NorfolkCounty.ca for non-urgent issues, including: Council, by-law and records • By-law enforcement • Deputations
• Potholes • Road occupancy permit • Road safety concern • Road debris • Road sign issue • Sidewalk or curb issue • Streetlight issue • Temporary encroachment permit • Traffic calming measures • Traffic signal or pedestrian crossover issue Taxes, permits, licences and applications • Address change for property taxes • Burn permit • Business licence • Civil marriage ceremony • Community-led initiatives and projects • New civic address • Outdoor special event permit
• Pre-authorized payment plans (PAP) • Property tax bill reprint and statements • Property tax rebates, adjustments, and deferrals • Temporary outdoor patio permit • Zoning information Waste management • Bulky item pick-up • Illegal dumping • Missed waste collection • Public garbage bins Stormwater, weather and seasonal • Flooding (non-emergency) • Grass cutting • Report damage from snow clearing • Stormwater management
• Historical records request • Municipal significance or no objection (events) • Proclamations and/or community flag raising Parks, trails, cemeteries and forestry • Cemetery issue • Community tree inspection • Facility issue • Park issue • Portable washroom issue • Trail issue • Tree planting request Roads and transit • Accessible street signage • Entrance permit • New bus stop • Oversized/overweight load permit (OSL)
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