Programs and swim lesson registration Program information is viewable on ENCORE. The deadline to register is one week before the start date and is on a first-come, first- serve basis. Register early to avoid disappointment of cancelled courses and programs due to low registration. All registrations require pre-payment. Accommodations Please contact Recreation Customer Service to connect with a member of the Recreation Team to set participants up for success and accommodate your needs. Waitlists You will be placed on a waitlist for any full program or drop-in activities. If a spot becomes available, you will be notified by email. Program changes Norfolk County may cancel or combine programs at any time prior to the start date of the program. The County reserves the right to change the program time, location or fee if required. If this happens, a registered participant will be eligible to receive a full refund or account credit.
Exclusion dates Some programs are not available on some days, see ENCORE for details. Missed days/classes Absences from program days/classes due to illness, vacation, or for any other reason will not be eligible for credit or refund and make-up classes will not be available. Account credits may be issued for extended absences due to injury or other extenuating circumstances; a valid medical note is required. Withdrawals To learn more about withdrawals for programs, classes and drop-in activities, visit norfolkcounty.ca/Rec . Transfers and late entry Transfers and late program entry are subject to availability and any difference in fees must be paid at the time of transfer. Contact Recreation Customer Service for more information. Closures and service disruptions When a decision to close facilities is made staff will make every effort to notify registered participants. Messaging will be available at 519-426-5870, extension 2233#. Cancellations will be announced on Norfolk
County’s social media accounts and website. Program credits will
automatically be applied. Refunds will be issued by a request in writing only. Cancellations Cancellations may occur from time to time. Staff will notify participants with as much notice as possible. A credit will be automatically applied to your account. Photography Policy To protect the privacy, safety, and dignity of all patrons, photography and recording are strictly prohibited in all washrooms, change rooms, and dressing areas within Norfolk County recreation facilities. This policy is in accordance with the Criminal Code of Canada, Section 162, which recognizes a person’s reasonable expectation of privacy in spaces such as washrooms and change rooms. Unauthorized photography, video recording, or observation in these areas is a criminal offence and may lead to prosecution. In program spaces, lobbies, and other public areas, please refrain from photographing or recording others without their explicit permission.
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This guide is accurate as of January 15, 2026. Visit norfolkcounty.ca/Rec for the most up-to-date information.
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