entertainment events had an immediate impact as we try sorting out how to best to meet resident ’ s needs and desires. He even displayed his versatility as he knows how to tap a keg! What I don ’ t have, he does and vice - versa . . . for what more could you ask? The partnership is now launched and nothing would please me more than developing the 3 rd GM of my career. Sean shows great promise to be one of the better ones. His role as Operations Manager will include over- seeing the general physical plant, including the Maintenance Department, as well as the Security department, Lifestyle department, Resort Services and Communications, as it pertains to day - to - day flow. Besides having overall responsibility for Member satisfaction and Board Policy governance, I will concentrate on managing contractual services, such as the Concessionaires & Landscaping, as well as overseeing infrastructure upgrades along with the Accounting, including budgeting and reserves, and Compliance Departments. I ’ ve already had some Members wish me good luck in retirement! No, not yet! I ’ ll be around for several years as Sean learns the ropes and then the transfer will occur. Frankly, I like to think you will greatly benefit having the two of us using our combined efforts, along with the current team members who are committed to giving you the best there is. Leadership Needed While the leadership team is now settled from a managerial point, the Board will also have some openings in March as the terms of President Renoe and Director Leahy expire. While they may consider throwing their hats in the ring for another three years, it also gives the opportunity for other Owners who may want to rise to the challenge. I like to think of a Board position as a Responsibility rather than a Job, and urge Policy Governance, where the Board decides Policy and on occasion Procedure, but allows management to implement day - to - day Operations. Are you interested in that? If so, a Candidate Declaration form is available by emailing Jennifer Miranda, Executive Assistant, at jmiranda@orps.com. The deadline is January 14, and if you ’ re elected, the Responsibilities would begin on March 21 . . . and continue for three years. Let ’ s all Cross our Fingers that 2022 will allow us to emerge healthy and happy from the long shadow of the pandemic. Best wishes to you over the next 12 months!
The Arrival of the Future? As announced by President Renoe and Vice - President Boudin early in December, an Operations Manager has been hired to assist with day - to - day operations of the Resort. But it is more than just a “ new ” position. When I had the good fortune of becoming the full - time General Manager in April of 2020, the Board immediately inquired as to my intent on length of service. As retirement was looming, I offered a time - frame of no longer than 5 years. With that understanding, we launched a partnership with the agreement that a succession plan would be put in place, as the Board didn ’ t want to go through a departure with limited time to find a replacement, as had happened in early 2020. The Facility Manager's departure this past summer provided the opportunity, albeit a little earlier than anticipated, to launch the succession concept and make the decision to search for a candidate to fill the position of Operations Manager, and to ultimately become the General Manager. As indicated in the Board announcement of an Operations Manager, learning the ropes of a seasonal, RV Resort is unique and takes time to learn all of the nuances. Being here almost two years, I still find that I ’ m adapting my HOA and Hospitality skillset on a regular basis. Covid has masked some of the challenges as well. The Board gave some guidelines in what they wanted for qualified candidates and tasked me with a search for someone with those needs and then to train that person in the “ ORPS Way. ” The Board acted quickly when an ideal candidate surfaced just as quickly. Come to find out, he was only 10 miles or so down the freeway! Sean Archer comes to the Resort with a unique
background. Not only does he fulfill the hotelier - type/hospitality/ food & beverage niche which the Board was looking for, he has also served, for a short time, as the GM of an RV resort, but
certainly not with the breadth of necessity as ORPS presents. The HOA side of it, regarding legal issues, including certifications and process, will come to him over time. Sean has hit the road running, for which I ’ m grateful. Most satisfying is that our philosophies of “ Member Service ” are very similar. His contacts regarding food opportunities, particularly during our
Ed Vitrano General Manager
ORACLE
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JANUARY 2022
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