Residential and HOA Mold Capabilities Packet 2024

Residential & HOA Multi-Unit Capabilities

24/7 Emergency Services www.remgroupinc.com 404.214.1470

TABLE OF CONTENTS

04 Note from the Owner

05 About Us

07 General Information

12 Before & After

16 Reviews

18 Licenses & Accredidations

26 Insurance Information

28 Catastrophe Information

Fred Rodriguez, CMRS, CSDS CEO/ Owner Remediation Group, Inc. 404-214-1470

Hello,

I am Fred Rodriguez, the CEO and Owner of Remediation Group, Inc. Here at RGI, we are proud to have reached the benchmark of 20 years in business. Over the past two decades, we have been dedicated to servicing the wonderful people of the Atlanta market. I truly cannot be more proud of our team as we continue to evolve as the market leader in Emergency Res - toration, Environmental and Reconstruction services in the Atlanta area. We are always evolving and analyzing the needs of our clients. Whether it’s a single unit own - er, a property manager, a business owner, or a property owner, we are constantly striving to improve on all fronts. At RGI, we are dedicated to exceeding every client’s expectations. From immediately jumping into action to be the first ones one the scene during your emergency, to providing stellar cus - tomer service through the very end of our project, our client’s safety, happiness, and peace of mind are our number one concern.

Always know that when you put your trust into the experts here at RGI, we will do everything possible to make sure your experience is a great one.

Sincerely,

Fred Rodriguez, CMRS, CSDS Remediation Group, Inc. CEO/Owner

About Us

Remediation Group, Inc. (RGI) is a professional, certified and insured disaster response and remediation firm. Founded in 2002, RGI provides an immediate and reliable response to disasters. Because our focus is on the metro-Atlanta area, our network of resources, personnel, and equipment are ready at a moment’s notice to respond to multiple disasters simultaneously throughout the city. We dedicate ourselves to exceeding client expectations before, during, and after your emergency. Let us put our expertise, vast network of resources, and state-of-the-art equipment to work during your emergency so you don’t have to.

About Us Core Values

SAFETY Remediation Group, Inc. is committed to safety and ensures that it is of top priority for all of our staff members at all times. Whether providing government contracting services, remediation services or construction services, we guarantee that the latest industry safety procedures will be followed at all times. Part of our safety culture stresses that all employ - ees must adhere to a drug-free working environment at all times. Additionally, site su - pervisors are required onsite and continuous training and refresher courses are provided regularly, keeping our crews safe and their skills sharp.

ADHERENCE TO INDUSTRY STANDARDS AND PROCEDURES

As the industry grows to be better, so do we. The standards and procedures set in place by the industry are the framework for how we operate. We do things by the book. We don’t believe in shortcuts or doing things halfway. If you need a remediator, restorer, or general contractor who is going to do things the right way, we’re here for you. The processes we have in place rise far above the bar, all being followed closely by our people to ensure that you are taken care of properly and professionally.

QUALITY WORK AND PERFORMANCE

We weigh a great deal of importance on the quality of the work performed at your prop - erty. Perfection is what we strive for day in and day out, which is why our team is continu - ously learning, challenged to be better, and encouraged to grow, adding value to each job we take on. We believe in doing things the right way without cutting corners to ensure that your property will withstand the test of time. Your property deserves respect. Don’t settle for anything short of that.

About Us Key Personnel

Fred Rodriguez, CMRS, CSDS Owner/ CEO

Brandon Alcala, WRT, RRP Operations Manager

Fred Rodriguez founded Remediation Group, Inc. in 2002 and has been thriving in the Atlanta market for over two decades. Rodriguez’s strong background in reconstruction, restoration, remediation and customer service fuels Remediation Group’s culture of excellence at every level.

Brandon has been with RGI for 7 years and has over 22 years of total experience in the industry. In addition, Brandon holds several IICRC certifications, including WRT and RRP. Alcala has been dedicated to the indus - try, working his way all the way up the ladder from technician to Operations Manager.

Tim Pruitt Reconstruction Manager

Greg Stanfield Senior Estimator

Tim Pruitt has almost 20 years of experience in the re - construction field. He brought his considerable talent and leadership to RGI 4 years ago and has lead the Recon - struction division since. While leading the department at RGI, Pruitt has managed hundreds of jobs ranging from thousands of dollars to multi-million dollar projects.

Greg Stanfield has over 10 years of experience in the estimating world and is the current Senior Estimator at Remediation Group, Inc. Stanfield is experienced in all phases of a property insurance claim, including cover - age, estimating, mitigation, restoration and consulting.

About Us References

PONCE CITY MARKET Environmental Remediation - $3.5 million Elizabeth Witten, Director of Environment - EFI Global elizabeth.witten@efiglobal.com (470) -261-7526 THE RESERVE AT DECATOR Mold Remediation & Construction - $4 million Steven Snow - Thrive Construction, LLC. ssnow@bsllaw.net (678) 656-3022 THE SOVEREIGN Water Mitigation, Mold Remediation & Reconstruction - $1.2 million Julie Magaldi - FirstService Residential julie.magaldi@fsresidential.com (404) 264-8426 One Museum Place Mold Remediation & Reconstruction - $550,000 Sheila Meyer - FirstService Residential sheila.meyer@fsresidential.com (404) 931-6313

Residential Service Offerings

Water Damage Restoration ● Mold Removal and Environmental Abatement ● Fire and Smoke Damage Restoration ● Contents Handling and Cleaning ● General Contracting and Reconstruction ● Lead and Asbestos Abatement

Remediation Group, Inc. understands the turmoil that can be caused by an unexpected event to your prop - erty. When you are dealing with mold, water and fire damage, our team jumps in to do whatever it takes to ensure that your house becomes your home again, as quickly as possible. While emotions are running high we act as an expert, making the entire process easier on our clients. RGI can help clarify the necessary steps needed to take and what to expect along the way, all while adhering to industry standards and expertise.

Residential Service Offerings

Water Damage Restoration

Remediation Group is here to provide emergency response to your wa- ter damage removal, cleanup and restoration needs. No matter the time of day, we are prepared to dispatch our team and take charge of the situation to prevent any further damage from occurring to your property. Wheth- er the source of the loss is a pipe burst, storm damage or flooding, appli- ance malfunction, sewer line backup or toilet overflow, we are just a call away.

Mold & Environmental Abatement

Remediation Group is a professional Mold Removal and Environmen- tal Abatement company, certified, and insured mold and environmental re- mediation firm in Atlanta, Georgia. We provide the services needed to re- move mold or other environmental materials from your home or property in its entirety and offer thorough property evaluations and mold assessments.

Lead & Asbestos Abatement

Remediation Group is a Licensed Asbestos Abatement and Lead Contractor. Properties built in the early 1980’s or earlier may contain Asbestos Contain- ing Materials (ACM). Consulting with a licensed Asbestos Contractor is often times the most cost effective first step in determining if your property contains ACM building materials and if those materials require professional abatement.

General Contracting & Reconstruction

Remediation Group, Inc’s Reconstruction Division prides itself on a pro- fessional and rapid response to our customers. We maintain sever- al crews on call 24 hours a day, 7 days a week, 365 days a year. Remedia- tion Group, Inc.’s Reconstruction Division employs a wide range of service professionals from cleaning and restoration technicians to licensed plumbers, carpenters and electricians. We consider no job too small or too large to handle.

Contents Handling & Cleaning

When your home or property is involved in a mold incident or water dam- age, one of the first questions that occurs once the primary loss is under control is, “What should I do with my belongings?” Remediation Group, Inc. proudly and confidently guides our clients as they make decisions on what needs to be packed in or packed out of the affected areas. We as- sist you in the packing, cleaning, deodorizing and storing of your contents.

Fire & Smoke Damage Restoration

A fire can result in major destruction to a space. The smoke and soot dam- age along with the resulting water damage, requires site cleanup and res- toration to recover what was once a sound structure. Remediation Group, Inc. uses the latest industry standard cleaning processes, such as par- ticulate removal sponges, ionized air washing, and a variety of deodor- ization techniques to remove soot damage from framing and concrete.

Residential Service Offerings

ASK US ABOUT DRY ICE BLASTING! Great for Crawlspaces and Basements

Check out this video highlighting one of our remediation methods!

At Remediation Group, we use state-of-the-art technologies every step of the way, including the dry ice blasting process. The dry ice blasting process is a new cleaning process that uses CO2 pellets (dry ice) for blast cleaning surfaces. It is similar to high-pressure washing, sand or glass bead blasting, but uses CO2 ice for more effective cleaning of biological matter like mold. It is a less messy procedure than water-based or sand-based blasting. With dry ice blasting, the pellets evaporate upon contact, leaving no residue or by-product. Due to environmen- tal and production advantages, this method is quickly becoming the preferred cleaning method for industrial and specialty cleaning applications.

Reconstruction Project Examples Before & After

BEFORE

AFTER

Reconstruction Project Examples Before & After

BEFORE

AFTER

Reconstruction Project Examples Before & After

BEFORE

AFTER

Reconstruction Project Examples Before & After

BEFORE

AFTER

Ron W. Having experienced water damage in my condo, Remediation Group was called out. During the process they were responsive, communicated beautifully, sent daily progress reports and handled the process seamlessly. Having found out they provide Reconstructive Services, it’s a “No-Brainer!” I’ll be using them as it is like 1 Stop Shopping! Extremely convenient! Leah E. Using Remediation Group was the best decision I have ever made. Throughout the entire process, they made me a top prior - ity and helped me see the light at the end of the water damage tunnel. From the remediation, reconstruction, all the way to the final walk through, their team was professional and made the process painless. Tim was an incredible asset! Thank you for making my place a home again! Lydia P. My experience working with the Remediation Group was a 5-star experience from start to finish! They responded promptly when we noticed that we had a leak and gave a comprehensive evaluation that outlined the entire process and explained all the possible scenarios for work/outcomes and then got to work quickly. Their staff was very knowledgeable and approach - able! I work from home and their work crew was always polite, prompt, and personable! This was my first time working with a remediation company, but as far as I am concerned if I or anyone I know has a remediation need, my business and referrals belong to Remediation Group. Atlanta is lucky to have such a great service provider! Jennifer T. Remediation Group to the rescue after catastrophic tree damage! An oak tree sliced through our home in October 2020. A friend who shared this experience recommended Remediation Group- and we are so grateful she did! Fred, Brandon, and the entire Emergency Response Team jumped into action immediately to protect our home and belongings. They took extreme care with an entire household of stuff- wrapping every item so carefully to store during our rebuild. They took care of every - thing, from installing dehumidifiers and building protective structures to protect against the elements during a long rebuild phase. They worked closely with our insurance company and made it possible for us to focus on rebuilding. Their team even moved all of our stuff back in AND unpacked us! Highly recommend to anyone needing emergency services. Clark M. We originally contracted Remediation Group to rescue us from water damage when our washing machine flooded three floors of our house. The damage was extensive, and the rebuild was quite involved. Nonetheless, we were very pleased with both the quality of their work and their care and responsiveness in helping us through the upheaval. We were so happy with their work that we then contracted them for a remodeling job we had been dreaming of for a long time: the addition of a screened-in porch. Once again, the work was done beautifully and with great professionalism. We could not be happier; this addition has remade our home to a degree that we didn’t expect. Caroline R. Remediation Group did a wonderful job repairing the ceiling and walls of my condo when a main sewer line backup caused the upstairs unit to flood and leak through my ceiling. They came in and cleaned and removed the contaminated drywall and then repaired and painted it. They always made sure to cover and protect any cabinets, counters or doors. They made sure all furniture and flooring was covered as well, even the flooring from the front door to the area they were working on. All project managers I worked with throughout the process were helpful and responsive and always answered any question I had. They made sure the work was done correctly and accurately and addressed and fixed any concerns I had. They left the area cleaner than they found it and made sure I was completely happy with the outcome before leaving. Although I hope nothing happens again, if it does I would call RGI in a heartbeat.

Joe L.

My HVAC was leaking for days without me knowing... RGI showed up the same day, removed the damaged materials, and dried out the basement. Highly recommended! Jeff S. We were all on vacation in the Dominican Republic for eight days while at home a line to our Jack & Jill bathroom toilet broke and flooded much of the top floor of our house as well as coming through the ceiling of our kitchen and dining room down - stairs. Returning home and seeing all that (as well as water dripping from our kitchen can lights) was certainly shocking to say the least. Remediation Group responded to our calls for help very quickly. From then on, a total of almost five months, they were nothing short of exceptional! From communication with them, to their quick response time, to them keeping us accurately posted through a very difficult time in our lives, to their much needed assistance with our materials replacement supplier and our insurance company were all so very comforting and helpful every step of the way. Perhaps the best part of dealing with all of them was the feeling that they were truly concerned about what we went through and did everything in their power to be as accommodating as possible from demolition to reconstruction. The end result is we couldn’t be happier with the way our home turned out! For anyone who is or will be experiencing a problem such as or similar to the one we had, we absolutely, positively suggest you contact Remediation Group. Luisa T. Wonderful customer service! We had a water main break that needed attention in the middle of the night and they respond - ed quickly. The crew was at our house in no time to start the drying process. They were very knowledgeable and helped us with the insurance claim process. I defiantly recommend this company! Anonymous My upstairs neighbors had a slow leak that caused water damage in my unit. Remediation Group handled the remediation and remodel seamlessly and my home looks exactly like it did before the incident (which is what I wanted)! They were also very responsive with me and insurance. Lexie D. I highly recommend Remediation Group! Their team is extremely knowledgeable and experienced. Within as little as 20 min - utes, a friendly and professional team can be at your property ready to resolve any emergency. From the initial remediation and pack out to the final reconstruction complete with improvements and betterments, RGI is a one-stop-shop. Not only do they do the entire process from start to finish, but they do it well! Al B. We had a significant water issue in two rooms of our home due to sprinklers that had been ruining nonstop against the house for days and the water had leaked in through windows. We had heard positive things about Remediation Group and I decided to give them a call on a Saturday afternoon just trying to leave a message for Monday and not expecting to hear from them until the first of the week. I was pleasantly surprised when they actually answered and were very interested to hear about my situation. They immediately told me their truck was finishing up a job in town not too far away and they can come by to help us. Sure enough, they was here quickly and extracted the water and then placed high powered fans in both rooms as well as a humidifier to dry the carpet. I feel certain these folks knew that leaving the water in our carpet over the weekend would risk mold setting in, so they went the extra mile to do as much as they could on an early Saturday evening! They worked us into their schedule that week so they could come by and check on the drying progress. Their estimate on drying time was spot on! They always called before they came and were right on time. They work efficiently, but took the time to explain if a question comes up, which we appreciated! Their pricing is very reasonable and we would definitely use them again! Thank you and “job well done”!

ACAC Accreditation Third-Party Approval

Accreditation is the independent testimony of a third-party observer that an organization’s program is developed and operated in compliance with nationally recognized standards.

The Council of Engineering and Scientific Specialty Boards (CESB), founded in 1991, has established a national reputation for accrediting certification programs in engineering and science-related fields. The National Commission for Certifying Agencies (NCCA), founded in 1989, likewise enjoys a national reputation as an independent accrediting body for professional certification programs.

ACAC Accreditation High Standards

In order to qualify for CESB or NCCA accreditation, a certification program must meet high standards of program operation: • It must be administratively independent of other organizations in matters pertaining to certification;

• Its certifying body must consist of a majority of certified individuals;

• It must provide the public and consumers with an opportunity for input into its policies and decisions;

• It must follow strict rules for public disclosure of certification-related activities;

• It must follow strict rules for test development, evaluation and administration;

ACAC offers the only CESB and/or NCCA accredited designations dedicated to the field of indoor air quality. Though its board-awarded designations meet all these requirements and more, the same cannot be said of many other professional certification programs. Other organizations allow office staffers to grant certification in exchange for payment of fees and passing a simple examination based on a mandatory course with limited information. Field experience is rarely required, much less verified. As a result, "instant certifications" from such organizations are nearly worthless when challenged in court. • It must enforce stringent eligibility requirements for all candidates, including (in the case of CESB accreditation) eight years of education and/or field experience for engineering- related designations and two to five years of education and/or field experience for engineering-technician designations.

ACAC Accreditation Certification

American Council for Accredited Certification

ward

hereby certifies that Fred Rodriguez

has met all the specific standards and qualifications of the re-certification process, including continued professional development, and is hereby re-certified as a CMRS Council-certified Microbial Remediation Supervisor

This certificate expires on August 31, 2024.

0608084

Charles F. Wiles, Executive Director

Certificate Number

This certificate remains the property of the American Council for Accredited Certification.

American Council for Accredited Certification

hereby certifies that Fred Rodriguez

has met all the specific standards and qualifications of the re-certification process, including continued professional development, and is hereby re-certified as a CSDS Council-certified Structural Drying Supervisor

This certificate expires on November 30, 2024.

1011018

Charles F. Wiles, Executive Director

Certificate Number

This certificate remains the property of the American Council for Accredited Certification.

IICRC Water Restoration Certification

Lead Renovation + Asbestos Certification

General Contracting Licenses

STATE OF GEORGIA BRAD RAFFENSPERGER, Secretary of State Georgia State Licensing Board for Residential and General Contractors LICENSE NO. GCCO006676 Remediation Group, Inc. 1320 Ellsworth Industrial Blvd NW

Bldg B, Suite 2200 Atlanta GA 30318 Qualifying Agent: John David Metivier Qualifying Agent License NO: GCQA006674 General Contractor Company EXP DATE - 06/30/2026 Status: Active Issue Date: 04/22/2020

ense card is below. Above is an enlarged copy of your pocket card. of the expiration date on your license. It is your responsibility to renew your pires. Please notify the Board if you have a change of address. uitable for framing are available at cost, see board fee schedule. To order a wall order from the web site – www.sos.ga.gov/plb. rd Rules for any continuing education requirements your profession may require.

rd of Professional Licensing ve

Asbestos Contractor License

License To Conduct Regulated Asbestos Activities in Georgia Lead-Based Paint and Asbestos Program Certification, Accreditation, & Licensing Unit Jeffrey W. Cown, Director 4244 International Parkway, Suite 104 Atlanta, Georgia 30354

REMEDIATION GROUP, INC.

Having satisfied the requirements of The Georgia Asbestos Safety Act, O.C.G.A. 12-12-1, et seq and the Rules for Asbestos Removal and Encapsulation, Chapter 391-3-14, Is Hereby Licensed as an ASBESTOS CONTRACTOR FIRM To Remove and Encapsulate Friable Asbestos Containing Materials Within the State of Georgia. This Certificate May Be Subject To Revocation, Suspension, Modification Or Amendment By The Director For Cause Including Evidence Of Noncompliance; Or For Any Misrepresentation Made In The Application, Supporting Data Entered Therein Or Attached Thereto, Or Any Subsequent Submittals Or Supporting Data; Or Any Alterations Affecting The Ability To Perform Duties Properly.

Company Owner/President Company Mailing Address

Alfred Rodriguez

1320 Ellsworth Industrial Blvd NW, Bldg B, Ste 2200 Atlanta, GA 30318

Phone:

404 214 1470

Fax:

678 559 0368

Company License Number

ASBRN-13157

Principal Agent's Name

Alfred Rodriguez

Agent's Date of Birth

Agent's Height

Agent's Weight

03/28/1973 208 The Company License and the Agent's Authorization are interconnected, and the issue and expiration dates run concurrently. The issue and expiration dates shown below apply to both the Company License and the Agent's Authorization. If the agent ceases his authorization to serve, a replacement agent must be submitted immediately for approval consideration. 5'10"

ISSUE DATE

EXPIRATION DATE

2/23/2024

2/24/2027

Jennifer Vogel, Program Manager Lead-Based Paint and Asbestos Program (404) 363-7026

ISSUED BY

Nathan Driggers

Print Date February 27,2024

GA Renovation Firm License

Insurance Information Sample COI

HOA & Unit Owner Claims Process

What To Do In A Catastrophe

Fire Damage

• Limit movement in damaged areas to prevent soot particles from being embedded in upholstery and carpet.

• Place dry, colorfast towels on rugs, upholstery, and carpeted areas.

• Change HVAC filter, but leave the system turned off until checked by a professional.

• Cover air registers with cloth to prevent particles from getting into or out of the HVAC system.

• Keep hands clean when handling soot-covered items to prevent spreading.

DON’T

• Clean clothing, upholstery, or carpet yourself. Improper cleaning may cause permanent damage.

• Turn on light switches or electrical appliances as there may be damage behind the walls.

• Wash any walls without consulting a professional. Incorrect cleaning could cause further soot dam-age.

Clean Water Damage

• Shut off water source or contact a professional to help. KNOW WHERE THE WATER SHUT-OFF VALVE IS IN YOUR UNIT!

• Turn off circuit breakers that are supplying electricity to the affected areas.

• Remove excess water from flooring and furniture using mops, towels, wet-vacuum, etc.

• Place furniture blocks between furniture and wet flooring to prevent wicking (secondary damage).

• Move important articles, valuables, and documents to a dry area.

DON’T

• Use a household vacuum to remove excess water. You could be electrocuted.

• Leave items with dyes or inks on wet carpet or furniture (books, magazines, etc.).

• Turn on light switches or electrical appliances as there may be damage behind the walls.

What To Do In A Catastrophe

Contaminated Water Damage

• Turn off HVAC system to prevent the spreading of contaminants.

• Avoid contact with sewage-contaminated items.

• Wash your hands and body if you handle sewage-contaminated items.

• Contact a health professional at the first sign of adverse health effects due to exposure to sewage-contaminated water or items.

DON’T • Use a household vacuum to remove excess water. You could be electrocuted.

• Activate the HVAC system, especially if it has been contacted by water.

• Use fans to dry out the structure as this can lead to cross-contamination of the air .

• Walk on affected areas so that the spread of contaminants can be reduced.

What To Do CAT PLAN

What to Expect in a Catastrophe

BUCKHEAD

MIDTOWN

Atlanta’s In-Town Emergency Response Team

W. MIDTOWN

DOWNTOWN

Emergency call comes into Remediation Group, Inc. 404.214.1470.

RGI first responder evaluates and dispatches crew immediately.

RGI crew begins stabilizing the property.

RGI prepares and submits estimate to insurance company.

Catastrophe is stabilized.

Property management is informed of the restoration plans and timeline.

Once estimate is approved, RGI proceeds with the restoration and reconstruction phase.

Consistent communication and progress updates are provided to property management through RGI Customer Portal

Restoration and reconstruction are complete and customer satisfied.

For choosing to work with Remediation Group, Inc. We can’t wait to get started! Thank You

24/7 Emergency Services www.remgroupinc.com 404.214.1470

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