Created through a “student-tested, faculty-approved” review process with input from more than 150 students and instructors, this textbook provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This concise, engaging, and accessible text includes a full suite of integrated learning tools, including flashcards, cases, data sets, games, and quizzes, in a convenient and affordable package perfect for today’s diverse learners. This book contains updated examples featuring companies that students will know from the news, as well as videos for every chapter, new case studies, and additional end-of-chapter problems. Operations Management and Total Quality Management
AUTHORS
DAVID ALAN COLLIER
JAMES EVANS
WILLIAM LINDSAY
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