APPLIED BUSINESS TOOLS AND TECHNOLOGIES IN HOTEL AND RESTAURANT MANAGEMENT (HRM)
2023 04-TB-00044-0 978-621-04-5022-4 BS Hospitality Management
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CONTENTS
CONTENTS
v
Preface
Chapter 1 Chapter 2
1
Management in Service-Oriented Business Settings
15
The Tourism and Hospitality Industry: Implications on the Management of Service-Oriented Businesses
Chapter 3
Overview of Business Tools and Technologies Used in Hotel and Restaurant Setting
27
Chapter 4
37
Operations Management in Service-Oriented Businesses in Tourism and Hospitality
Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10
51
Global Distribution System and Computer Reservations System
71
Property Management System
85
Marketing and Sales Activities in the Hotel and Restaurant Business
101
Customer and Guest Service Activities
111
Procurement and Inventory Management
123
Administrative Activities and Information Systems of Service-Oriented Businesses
Chapter 11
135
Strategic Management in Service-Oriented Businesses
153
Glossary
155
Bibliography
162
Index
iii
271
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