Fundamentals in Lodging Operations
Fundamentals in Lodging Operations was written based on the theoretical knowledge, developed skills, and firsthand experiences of the author. It is divided into four chapters with several lessons in each. The lessons are informative and useful for expanding one’s knowledge of lodging operations, which can help future hospitality industry professionals broaden their career horizons. This textbook also includes individual assessments to evaluate the knowledge gained after reading or studying every lesson. There are also collaborative activities intended to promote teamwork and the soft skills necessary for a hospitality professional.
ABOUT THE AUTHOR
SARAH MONZON-PO
She is a professor at the Center for Hospitality Management of Manila Tytana Colleges and the College of Tourism and Hospitality Management of the University of Santo Tomas (UST)-Manila. Likewise, she is a professor under the graduate school program of International Tourism and Hospitality Management at the Lyceum of the Philippines University-Cavite.
She received her Bachelor of Science in Tourism from UST-Manila in 1999 and her professional license as a real estate broker in 2011.
Prior to joining the academe, she worked as a flight attendant for several years and later joined the hotel industry. She has been the Director of Operations of Hotel Fleuris Palawan and the Director of Hotel Soffia Boracay since 2008. In the same year, while working in the hotel industry, she established her own travel agency. Her experience in the tourism and hospitality industry inspired her to study again. In 2014, she received her Master in Business Administration from the Ateneo Graduate School of Business. Ms. Monzon-Po is also the Tourism Educators and Movers of the Philippines MIMAROPA Chapter President from 2019 to the present and has organized various national tourism and hospitality events. She accomplished another milestone in December 2020 when she obtained her international license as a Certified Guest Service Professional (CGSP). Her passion and 23 years of experience in the tourism and hospitality industry motivated her to write her own book, which is currently being evaluated by a reputable publishing company in the Philippines, yet another milestone and soon an achievement when the book comes to fruition. Currently, she is taking her doctoral degree in business administration at the Graduate School of Business of the De La Salle University-Manila. Her expertise, wealth of experience, and goals have prepared her to become a better educator. Ms. Monzon-Po continues to share her knowledge and stimulate students’ creative minds in pursuing excellence in their study of tourism and hospitality and becoming competent industry professionals in the future.
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