FUNDAMENTALS IN LODGING OPERATIONS
2023 04-TB-00061-0 978-621-04-4354-7 BS Hospitality Management
COPYRIGHT: ITEM CODE: ISBN: PROGRAMS:
SCAN ME
CONTENTS
CONTENTS
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HOTEL MANAGEMENT . . . . . . . . . . . . . . . . . . 48 5.1. Definition of Hotel Management . . . . . . . . . . . . . . . . . . 49 5.2. Lodging Operations Organizational Chart . . . . . . . . . . . 49 5.3. Competencies of a Hotel Manager. . . . . . . . . . . . . . . . . 51 5.4. Four Characteristics of the Global Traveler . . . . . . . . . . 51 HOTEL OPERATION . . . . . . . . . . . . . . . . . . . . 56 6.1. Hotel and Resort Revenue Centers . . . . . . . . . . . . . . . . 57 6.2. Revenue and Costs Centers . . . . . . . . . . . . . . . . . . . . . . 58 6.3. Hotel and Resort Cost Centers . . . . . . . . . . . . . . . . . . . . 59 6.4. Revenue Management Formula. . . . . . . . . . . . . . . . . . . 63 6.5. Phases of Hotel Operation . . . . . . . . . . . . . . . . . . . . . . . 63 HOTEL/LODGING DEPARTMENTS . . . . . . . . . . . . 97 7.1. Executive Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 7.2. Room Division: Front Office and Housekeeping . . . . . . 98 7.2.1. Front Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 7.2.2. Housekeeping Department . . . . . . . . . . . . . . . . . 101
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii ACKNOWLEDGMENT.........................ix
CHAPTER
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INTRODUCTION TO THE LODGING INDUSTRY . . . . . 1 1.1. Basic Concepts in the Lodging Industry . . . . . . . . . . . . . 2 1.2. Defining Hospitality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.3. The Nature of Hotel Work. . . . . . . . . . . . . . . . . . . . . . . . 3 1.4. Benefits of Working in the Lodging Industry. . . . . . . . . 4 HISTORYOFLODGING...................14 2.1. History of the Lodging Industry – International . . . . . . 15 2.2. History of Lodging in the Philippines . . . . . . . . . . . . . . . 17 2.3. Present Conditions of the Lodging Industry . . . . . . . . . 18 2.4. Future of the Lodging Industry. . . . . . . . . . . . . . . . . . . . 19 KEY PLAYERS IN THE LODGING INDUSTRY . . . . . . . 25 3.1. History of the Key Players in the Hotel Industry . . . . . . 26 3.2. Roles of the Key Players in the Lodging Industry . . . . . 26 3.3. Four Basic Competencies of Global Hoteliers . . . . . . . . 28 3.4. Challenges Faced by Global Hoteliers . . . . . . . . . . . . . . 29 CLASSIFICATIONS OF LODGING OPERATIONS . . . . . 34 4.1. Types of Lodging Operations . . . . . . . . . . . . . . . . . . . . . 35 4.2. Hotels and Their Offerings . . . . . . . . . . . . . . . . . . . . . . . 37 4.3. ClassificationsofHotels.......................... 38 4.4. Characteristics of Hotels Based on Their Standards. . . 41 4.5. Classifications of Resorts and Their Characteristics . . . 42
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7.3. 7.4. 7.5. 7.6.
Food and Beverage Department . . . . . . . . . . . . . . . . . . 105 Accounting Department . . . . . . . . . . . . . . . . . . . . . . . . . 108 Engineering Department. . . . . . . . . . . . . . . . . . . . . . . . . 108 Security Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
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REVENUEMANAGEMENT. . . . . . . . . . . . . . . . .116 8.1. Revenue Management . . . . . . . . . . . . . . . . . . . . . . . . . . 117 8.2. Purpose of Revenue Management. . . . . . . . . . . . . . . . . 117 8.3. Revenue Management Strategies . . . . . . . . . . . . . . . . . 118 8.4. YieldManagement.............................. 120 8.5. Types of Hotel Room Rates. . . . . . . . . . . . . . . . . . . . . . . 121 8.6. HotelPricingStrategies.......................... 122 OPERATIONAL ISSUES AND SOLUTIONS IN THE LODGING INDUSTRY . . . . . . . . . . . . . . . . . . . 131 9.1. What Is an Operational Issue? . . . . . . . . . . . . . . . . . . . . 132 9.2. Common Operational Issues Faced by the Lodging Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
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