MULTICULTURAL DIVERSITY IN THE WORKPLACE FOR THE TOURISM PROFESSIONAL
2020 04-TB-00028-0 978-621-04-0383-1 BS Hospitality Management and BS Tourism Management
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CONTENTS
SCAN ME
CONTENTS
Chapter
Title
Page
Acknowledgments
v 1 5
Introduction
1 2 3 4 5 6 7 8 9
Understanding Culture Key Features of Culture
23 31 37
Tourism and the Tourism Professional Multicultural Diversity in Tourism
Multicultural Diversity Among Tourism-related Professions
47 75
Diversities: Simple and Complex
Handling Guest or Customer Diversities Handling Multicultural Peer Diversities
123 135 147 155 165 173 177
When Your Superior Is Diverse Diversities in Diverse Locations
10 11 12
Five Ways to Become a Diversity Champion
Benefits of a Diverse Workforce
Conclusion
III
326
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