INTRODUCTION
Welcome to the Williams Sonoma In-Home Design Certification Program! As Design Associate, you will offer inspiration and decorative recommendations for every space in the customer’s home. As part of the process, you will make color recommendations, provide space planning services, create client presentations and arrange Installation services. Upon completion of this training program you will be able to: • Perform in-store and in-home design consultations • Create space plans by hand and by using the 3D Room Planning tool • Ask the proper questions to understand the customers’ style, lifestyle, time frame & budget • Make product, color and design recommendations to suit the customer’s style & needs • Anticipate client needs for every room in the home — from furniture to finishing touches • Provide clear, reliable details about the quality, uses and care of Williams Sonoma products • Follow through with each client to ensure their experience is seamless from the initial shopping experience to the delivery and set up of their purchases • Build lasting customer relationships • Drive future sales through clienteling • Build your store’s Williams Sonoma Home business. The following training programs must be completed prior to completing this In-Home Certification training: • New Hire Orientation and On-boarding • Selling Essentials Program • Design Crew Training • Williams Sonoma Home Training Modules: • Operations of Selling Furniture • Upholstered Furniture Construction
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