DESIGN SERVICE REQUEST
S I TUAT ION
ACT ION
A customer that has purchased items from your store and now needs help styling the space
• This can be done in the moment, no need to schedule a consultation • Offer to demonstrate in the store how to place items/style the space; recommend that the client take photos to help them replicate the look at home • If more assistance is needed, or the guest has multiple rooms that need styling, offer to schedule an in-home appointment • Focus on teaching the guest how to do it themselves so they feel empowered to make future changes/updates • This type of project will likely require 2 or more consultations • Ask preliminary questions in the four key Areas of Exploration; this will allow you to better understand the space, customer’s style, scope of the project, etc. • As a part of the exploration, ask the client to describe the existing pieces they wish to keep • Capture product and color palette ideas/suggestions that immediately come to mind • Set up your next consultation-preferably an in-home appointment • Take measurements of the space and note dimensions of existing pieces that will be incorporated into the new design • Use the General Checklist to build the room and identify decorating opportunities the client may not have considered • Set a third consultation to deliver a design proposal/ presentation
A customer is designing a space where they will incorporate our product with theirs
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