Your lifestyle, your choices Because each of us is unique we encourage you to choose how your care is planned and delivered. Working very closely with residents and their families we build a personal picture of each resident’s needs. Little things can make a big difference, so we always strive to understand the important details. We call it person-centred care because it’s built around you or your loved one and their preferences. It’s there to help you settle into your new home with ease, with regular reviews to ensure we deliver the care that you need.
With this in mind, our colleagues work with residents and relatives to agree a personal lifestyle plan which helps us to understand the aspects of care that are most important. We value feedback from residents and their relatives and regularly track satisfaction. Dedicated carers are recruited and trained to ensure care and support that is tailored to each resident’s needs. They have also been specially selected for their personal qualities, such as being instinctively warm with a natural desire to help others – taking the time to have a friendly chat, reminisce or share a joke.
Activities, interests and ability are discussed prior to admission and an agreed plan ensures that these requests are fulfilled. Suggestions for activities also shape the planning process.
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