Annual Report 2023-2024
Hillsborough County
Contents 2 Message from Our Leaders 3 About Us 6 MyJourney Career
20 Business Services 21 Strategic Plan 22 Financials 23 Outreach & Marketing 24 One-Stop System Partners 25 Board Members 26 Leadership Team
13 WIOA Adult & Dislocated Worker Program 14 WIOA Youth Program 15 WTP & SNAP 16 Veteran Services 17 CareerSource Florida Get There Faster WIOA Competitive Grant 18 Special Programs & Grants 19 Stories That Inspire Us: RESEA Program
Success Workshops & Good Jobs Programs 7 Veterans, Transitioning Service Members & Spouses 8 Stories That Inspire Us: Get There Faster Program 9 Year At A Glance: Timeline
12 Community Impact
Message from Our Leaders
Dear Partners, Stakeholders, and Community Members,
It is with deep gratitude and pride that we reflect on the remarkable progress CareerSource Tampa Bay achieved during the program year from July 1, 2023, to June 30, 2024. This period was marked by significant change and transition, but also by strong performance, continued innovation, and unwavering commitment to our mission. When we were appointed by the Board of Directors—and affirmed by the Hillsborough County Board of County Commissioners—to serve as Co- Interim Chief Executive Officers, we embraced the opportunity with a shared vision of maintaining excellence while guiding the organization through a time of transformation. Together, we ensured the organization continued to operate smoothly, with stability and integrity at every level. Despite the challenges that come with leadership transition and a state-mandated merger with CareerSource Pinellas on the horizon, CareerSource Tampa Bay not only stayed the course—we excelled. We are proud to report that during this time, we maintained our top “A” grade by the Florida Department of Commerce under the REACH Act, met or exceeded 17 out of 18 state performance measures, and laid the groundwork for a successful future. These accomplishments are a testament to the professionalism and dedication of our team and the support of our community partners. Throughout the year, we strategically prepared for consolidation with our neighboring region. That preparation—supported by careful planning, thoughtful stakeholder engagement, and collaboration with the Hillsborough County Board of County Commissioners and staff —culminated in the successful merger of our workforce boards on June 30, 2024. While this milestone technically falls outside the scope of this report, the planning and execution began in earnest during this reporting period and is a direct result of our efforts. Additionally, we finalized and implemented a new interlocal agreement and updated bylaws, established our Hillsborough/Pinellas Workforce Development Consortium, and completed a thorough legal review with our legal counsel to ensure compliance and transparency. We also completed a successful financial audit resulting in an unmodified opinion, reinforcing the fiscal strength and integrity of our operations. As we look back on this transformative year, we are honored to have led CareerSource Tampa Bay during this pivotal chapter. We thank our Board of Directors, staff, partners, and community stakeholders for their continued trust and support. Together, we are building a stronger, more unified workforce system—one that continues to empower individuals and drive economic growth throughout our region.
Sheila Doyle Interim Chief Executive Officer and Chief Financial Officer
Sincerely,
Sheila Doyle Co-Interim CEO, Chief Financial Officer CareerSource Tampa Bay Michelle Zieziula Co-Interim CEO, Chief Operating Officer CareerSource Tampa Bay
Michelle Zieziula Interim Chief Executive Officer and Chief Operating Officer
CareerSource Tampa Bay Annual Report 23-24 Page 2
2021 - 2024 STRATEGIC PLAN
About Us
Connecting Job Seekers to Careers Goal 1 - Expand access to training and employment opportunities to develop an inclusive, qualified talent pool. Goal 2 - Provide meaningful and effective employer services. Goal 3 - Enhance partnerships with regional workforce, economic development, community development, education, and training partners.
CareerSource Tampa Bay (CSTB) is a 501 (c)(3) non-profit organization and the designated local workforce development board for Hillsborough County, Florida. Through effective community partnerships, CareerSource Tampa Bay provides workforce and economic development resources to local businesses and serves as the base of employment and training services to a community of more than 1.5 million residents. Vision
Future Workforce Goal 1 - Promote talent growth and retention in the region. Goal 2 - Expand access to employment opportunities for Hillsborough County youth.
Empowering workers to achieve success and driving sustainable, positive change in our community. Mission We expand career opportunities for individuals and enable the success of all workers through comprehensive workforce solutions that meet the needs of the community. Core Values Accountability Customer Focused Collaboration Innovation Integrity
Community Awareness Goal 1 - Advance strategic partnerships. Goal 2 - Increase community engagement. Goal 3 - Grow the mission to create positive community awareness, build relationships, and broaden the foundation of support.
System Redesign Goal 1 - Restructure and expand services to additional populations.
Goal 2 - Improve efficiency and productivity in operations. Goal 3 - Invest in our own workforce and organization. Goal 4 - Develop innovative workforce system solutions. Goal 5 - Deliver workforce services that drive sustainable, positive change in our community.
Revenue Diversification Goal 1 - Realize organizational financial sustainability through diverse revenue sources.
CareerSource Tampa Bay advanced its commitment to equitable employment through strategic initiatives in the past year, including the development of a Good Jobs and Equity framework, empowering job seekers and employers with tools to assess and promote high-quality employment. The MyJourney Career Success Workshops, in partnership with local schools and juvenile justice facilities, provided crucial career development support to youth, guiding them toward viable career pathways. CSTB's veteran programs, recognized statewide for excellence, facilitated successful transitions for veterans like Theodore "Ted" Mugnier and honored staff member Ted Davis with the DVOP of the Year Award, demonstrating a comprehensive approach to serving diverse populations and fostering economic growth within the region.
Good Jobs and Equity
MyJourney Career Success Workshops
As a Results for America-funded Good Jobs and Equity Project grantee, CSTB recognizes the dramatic impact possible when individuals have an opportunity for equitable, high-quality employment. In partnership with Results for America and the Families and Workers Fund, CSTB developed a job quality framework that helps job seekers identify opportunities that best fit their needs and helps employers recruit and retain top talent. Four pillars guide our framework: Pay and Benefits, Career Training and Advancement, Workplace Culture and Environment, and Employee and Family Support. Resources for individuals include guidance on assessing opportunities for job quality and identifying employers who meet these criteria. Employer resources include an Employer Toolkit with assessments, events, webinars, workshops, updated job order form to include additional data on quality frameworks, surveys, and a Good Jobs Dashboard scorecard regarding alignment and measurement with the Good Jobs principles.
Developed by CSTB and held in partnership with Hillsborough County Schools and the Florida Department of Juvenile Justice, MyJourney Career Success Workshops educate, engage and motivate high school youth to take control of their career journey toward a living wage, upwardly mobile career. Each workshop consists of multiple sessions that cover career exploration, career planning, career barrier navigation, and job readiness. The curriculum is based on youth success research and storytelling techniques. In 2024, MyJourney Career Success Workshops were conducted in over twenty Hillsborough County public high schools and at five Department of Juvenile Justice residential facilities located in Hillsborough County.
The goal for this project is to create a sustainable, impactful, no cost focus on quality jobs within the WIOA system.
Additional information can be found here: Good Jobs in Tampa Bay Research and Framework.
CareerSource Tampa Bay Annual Report 23-24 Page 6
Veterans, Transitioning Service Members and Spouses
Championing Veteran Employment and Achieving Statewide Recognition This past year, CareerSource Tampa Bay (CSTB) significantly amplified its commitment to veteran employment in Hillsborough County, demonstrating exceptional dedication and impactful results. Through strategic initiatives and robust partnerships, CSTB successfully bridged the gap between military service and civilian careers for numerous veterans. CSTB's proactive approach included organizing highly effective career fairs, such as the Paychecks for Patriots event, and targeted outreach programs like the American Legion Post 26 Stand Down. These events provided crucial connections between veterans and employers. Collaborations with key organizations, including the James A. Haley VA Hospital, the Hillsborough County Sheriff's Office, and New Beginnings of Tampa, enabled CSTB to provide tailored support to diverse veteran populations, encompassing incarcerated and homeless individuals. CSTB's comprehensive programs, such as the Veterans Resurgence Program, FDOT Veteran Training Academy, and Get There Faster initiative, delivered valuable training and career opportunities, empowering veterans to achieve their professional goals. The Veteran Networking Group (VNG) fostered essential networking and skill-building opportunities, while the Military Family Employment Advocacy Program (MFEA) extended vital support to military families. By establishing strategic community access points, CSTB ensured veterans received comprehensive and accessible services, exemplified by the success story of Ms. Margarita Bess, who secured a high-paying position through CSTB’s personalized career support. These efforts culminated in CSTB receiving the prestigious 2023 Veterans' Performance Incentive Award from FloridaCommerce. This recognition, presented at the Third Annual Veterans Workforce Summit, acknowledges CSTB's outstanding commitment and demonstrated improvements in serving Florida's veterans. The summit, emphasizing Florida's status as the nation's most veteran-friendly state, provided valuable training to further enhance support for veterans and their families.
CSTB's Ted Davis was honored as the Local Veterans’ Employment Representative of the Year, highlighting his exceptional dedication and service to the veteran community.
Adding to this achievement, CSTB's Ted Davis was honored as the Local Veterans’ Employment Representative of the Year, highlighting his exceptional dedication and service to the veteran community.
CSTB’s receipt of the Veterans' Performance Incentive Award, coupled with Mr. Davis’s individual accolade, solidifies our unwavering commitment to providing innovative and effective services to veterans. We remain dedicated to strengthening our collaborative efforts with community partners to ensure veterans in Hillsborough County have the resources and support necessary to achieve meaningful employment and thrive.
CSTB Veterans Team receiving the prestigious 2023 Veterans' Performance Incentive Award from FloridaCommerce.
Stories That Inspire Us
Theodore “Ted” Mugnier Get There Faster Program
CareerSource Tampa Bay's Get There Faster Veterans Program continues to demonstrate its effectiveness in supporting the successful transition of military personnel to civilian careers. Theodore "Ted" Mugnier, a dedicated Marine Corps veteran with 21 years of service, exemplifies this success. Upon retiring from the Marines, Ted sought to leverage his extensive experience in the civilian workforce. His distinguished military career, which included developing comprehensive training programs and conducting critical cyber intelligence missions, equipped him with a unique and highly sought-after skill set. Through the Get There Faster Veterans Program, Ted received personalized career guidance, skills translation assistance, and access to valuable networking opportunities. This tailored support enabled him to effectively articulate his military experience and translate it into compelling qualifications for civilian employers. As a result, Ted successfully transitioned into a fulfilling civilian career, demonstrating the program's vital role in empowering veterans to achieve their professional goals. His success story underscores CareerSource Tampa Bay's commitment to serving those who have served our nation, ensuring their valuable skills and experience contribute to the region's economic growth.
Through the Get There Faster Veterans Program, Ted received personalized career guidance, skills translation assistance, and access to valuable networking opportunities. This tailored support enabled him to effectively articulate his military experience and translate it into compelling qualifications for civilian employers.
CareerSource Tampa Bay Annual Report 23-24 Page 8
Timeline of Impact
January 14-16, 2024 In partnership with the Florida Department of Transportation, CareerSource Tampa Bay hosted a three-day training bootcamp in Hillsborough County. This initiative provided veterans with training opportunities in roadway construction and infrastructure, connecting
March 2024 CareerSource Tampa Bay conducted a series of workshops and events aimed at enhancing job seekers' skills and employment opportunities. These included sessions on résumé crafting, interview techniques, and networking strategies.
June 25, 2024 2024 In June 2024, Adrienne Johnston, President and CEO of CareerSource Florida, visited the Tampa Bay area. During her visit, she participated in board and subcommittee meetings, toured various facilities, and highlighted workforce initiatives, including Sail Future Academy, Boyd Hill Nature Preserve, Pinellas Technical College, New Beginnings of Tampa, and the ACE program at Ultimate Medical Academy.
April 16, 2024 CareerSource Tampa Bay hosted the "Springtime When Opportunities Blossom" job fair at the American Legion Post 26 in Plant City. This event aimed to connect job seekers with local employers, fostering community engagement and employment opportunities within the region.
November 2023 CareerSource Tampa Bay’s Tampa Bay Hires program celebrated the Penn Foster Graduation, honoring individuals who earned their high school diplomas through the online program with support from workforce development initiatives.
May 16, 2024 The CareerSource Tampa Bay Board of Directors appointed Sheila Doyle, the organization's Chief Financial Officer, as the sole interim CEO. This leadership change aimed to provide clear guidance during the transition period leading up to the merger with CareerSource Pinellas.
September 19, 2023 CSTB organized the "September to Remember Hiring Event" at the Tampa Center. This event connected job seekers with multiple employers, facilitating direct interactions and immediate hiring opportunities.
July 2023
Team members take part in the Back to School Bash handing out school supplies and backpacks to local students.
November 11, 2023 Paychecks for Patriots Event held in Tampa
them to careers in the construction industry.
September 22, 2023 CEO John Flanagan appears on CBS 10 Tampa/St. Peterburg’s Morning Show to talk about CSTB’s programs.
December 2023 Between December 2023 and May 2024, CareerSource Tampa Bay was led by co- interim CEOs Sheila Doyle and Michelle Zieziula. This co- leadership arrangement began in December 2023 following the departure of former CEO John Flanagan, who left to assume the position of Commissioner of Labor and Employment Services with the City of Atlanta.
April 11, 2024 In partnership with Job News USA, CareerSource Tampa Bay co-hosted a hiring event at George M. Steinbrenner Field in Tampa. The fair featured over 20 companies offering more than 1,000 job opportunities across various industries, providing attendees with direct access to potential employers.
April 2024 CareerSource Tampa Bay opened employer applications for the 2024 Tampa Bay Summer Hires program. This initiative offers young adults six-week paid internships, scheduled from June 17 to July 26, 2024, allowing them to gain valuable work experience and skills.
August 23, 2023 CareerSource Tampa Bay collaborated with the Tampa Housing Authority to host the Second Chance Job Fair. This event aimed to assist job seekers with challenging backgrounds in finding employment opportunities, bringing together community partners and background- friendly employers.
June 2024 CareerSource Tampa Bay prepared for the upcoming merger with CareerSource Pinellas, effective July 1, 2024, by aligning programs and services to ensure a seamless transition for clients and stakeholders.
November 14-15, 2023 The Boards of County Commissioners for Pinellas and Hillsborough Counties
July 1, 2023
February 20, 2024 The organization held the "Love Your New Career" Hiring Event at their Tampa Center. This in-person
CareerSource Tampa Bay launched the Career Pathways Portal , an online tool designed to help job seekers explore career options and pathways for high- demand positions in Hillsborough County.
approved an interlocal agreement to merge
event connected job seekers with multiple employers, facilitating direct interactions and immediate hiring opportunities. Hillsborough County
CareerSource Pinellas and CareerSource Tampa Bay. This consolidation, effective
July 1, 2024, aims to enhance workforce development services across the region.
Commissioner Wostal tours the North Florida Avenue location during the “Love Your New Career” Hiring event.
CareerSource Tampa Bay Annual Report 23-24 Page 10
Community Impact CSTB delivered significant workforce development outcomes this past year, demonstrating a strong commitment to serving both individuals and employers in Hillsborough County. CSTB provided access to employment services and training programs to 20,914 individuals, resulting in 4,466 successful job placements through personalized guidance, workshops, and employer connections. Notably, CSTB expanded its support to the business community, serving 3,797 employers with no-cost resources for recruitment, training, and retention—a remarkable 37% increase from the previous year. CSTB effectively utilized virtual services and workshops to reach a broad audience, recording 5,246 virtual service interactions and 5,972 workshop attendees. Additionally, CSTB facilitated enrollments in key programs, including 10,732 individuals in Wagner-Peyser services and 292 in occupational skills training. The organization's commitment to diverse training pathways is further evidenced by successful enrollments in WIOA programs, apprenticeships, and on-the-job training initiatives, as detailed in the accompanying chart.
3,797
Individuals Served Customers were provided access to employment services and training programs, including federal, state, and privately funded initiatives. 20,914
4,466
Enrollments by Program
Individuals Placed in Employment Customers received one-on- one guidance and support, workshops, training, and connections to obtain employment.
Employers Served Hillsborough County businesses received no-cost resources, including recruiting and hiring help, employee training, employee retention services, and layoff support, a 37% increase from the previous year .
Adult
Dislocated Worker
Youth
Apprenticeship
Paid Work Experience
5,246 Virtual Services Provided
On-the-Job Training
5,972 Workshop Attendance
Incumbent Worker Training
10,732 Enrolled in Wagner-Peyser Services
0
100
200
300
400
292 Enrolled in Occupational Skills Training
CareerSource Tampa Bay Annual Report 23-24 Page 12
WIOA Adult & Dislocated Worker Program
This year, the WIOA Adult and Dislocated Worker programs demonstrated a significant commitment to workforce development, serving a combined total of 588 individuals. The Adult program, with its broader reach, served 503 participants, achieving a 48.13% entered employment rate and facilitating the attainment of 287 credentials. Participants in this program secured median and average wages of $18.95 and $22.13, respectively, indicating positive economic outcomes. The Dislocated Worker program provided targeted support to 85 individuals, achieving a 43.48% entered employment rate and a remarkable 64 credential attainments. This program yielded slightly higher wages, with a median of $19.00 and an average of $24.51, reflecting the program's success in re-skilling individuals for higher-paying positions. Both programs demonstrated effectiveness in providing training and facilitating job placements, with a strong emphasis on credential attainment as a key driver of participant success.
Served 503 WIOA
Entered Training 306
Enrolled 381
Exits 401
Placements 193
Stories That Inspire Us Yadira Veron Gonzalo
287 $18.95
Entered Employment Rate 48.13%
Credentials Attained
Median Wage
The WIOA Adult program witnessed numerous transformative stories, none more compelling than Yadira's. After a challenging six-month period of unemployment, Yadira, a dedicated single mother of two, sought to elevate her healthcare career beyond her previous medical assistant certification, acquired through WIOA Youth services. Recognizing her need for increased earning potential to support her family, she enrolled in the Diagnostic Medical Sonography Associate of Science Degree program at Southern Technical College. Yadira's journey was marked by unwavering determination. Balancing the demands of parenthood with rigorous academic study, she consistently excelled, maintaining an impressive 3.72 GPA. In June 2024, her hard work culminated in graduation, a testament to her resilience and commitment. Just two months later, Yadira's dedication paid off as she secured a position as an Ultrasonographer I at Lakeland Regional Hospital, transitioning from unemployment to a rewarding career earning $42.00 per hour. Yadira's story exemplifies the life-changing impact of the WIOA Adult program. Through access to education and training, she not only achieved her professional goals but also secured a stable future for her family. Her success underscores the program's vital role in empowering individuals to overcome barriers and achieve economic self-sufficiency.
85 71 58 Dislocated Worker
Enrolled Entered Training Exits 69
Placements 30
Served
Credentials Attained 64
Median Wage $19.00
Average Wage $24.51
Entered Employment Rate 43.48%
Stories That Inspire Us Courtney Goodyear
Our youth program serves Hillsborough County residents between the ages of 16-24 years old, who are in or out of school, have barriers to employment, and are motivated to start a training program or gain hands-on experience. All participants must meet the eligibility requirements of the specific program. WIOA Youth Program
Courtney Goodyear's journey stands as a shining example of resilience and achievement; despite physical limitations requiring her to remain homebound, Courtney excelled through WIOA Youth and Penn Foster’s program remote learning program, graduating with distinction. She immediately transitioned into a thriving career as a social media content editor, and is already negotiating for a full time position, demonstrating her exceptional skills and drive. Driven by a passion for computers and game design, Courtney is now poised to further her education at Full Sail University, pursuing a game design certification remotely. Her success underscores the growing viability and importance of remote work and education, and serves as an inspiration, proving that determination and technology can overcome any obstacle, and that true success is measured by the ability to thrive, regardless of circumstance.
In-School Youth
Out-of-School Youth
Entered Training 113
Exits 78
Enrolled 206
Exits 20
Served 16
Enrolled 8
Entered Training 3
Served 235
Entered Employment Rate 15% Median Wage $13.60
Credentials Attained 58
Placements 33
Entered Employment Rate 42.31% Median Wage $16.50
Credentials Attained 3
Placements 193
Average Wage $13.98
Average Wage $13.98
CareerSource Tampa Bay Annual Report 23-24 Page 14
Welfare Transition Program (WTP)
Supplemental Nutritional Assistance Program (SNAP)
Individuals Served 1,627
Placements 123
Average Wage $16.56
Individuals Served 2,596
Placements 121
Average Wage $13.00
Veteran Services
Veterans Served 1,716
Eligible Veterans with Significant Barriers to Employment Served 625
Veterans Provided Individual Career Services 369
Veteran Job Placements 760
Disabled Veterans Served 280 Homeless Veterans Served 61 Transitioning Service Members Served 32
Female Veterans Served 137 Eligible Military Spouses Served 65
CareerSource Tampa Bay Annual Report 23-24 Page 16
CareerSource Florida Get There Faster WIOA Competitive Grant $3,089,416
July 1, 2022 – June 30, 2025
In collaboration with CareerSource Polk, this program provides training and employment services to 250 veterans, transitioning service members and military spouses, with a focus on the IT and Aviation sectors. This initiative will also develop a regional Veterans Ecosystem consisting of community asset mapping, career pathways development and Veteran Services Advisory Network. This grant has enabled CSTB to push beyond traditional workforce models to empower participants through career counseling, peer support from fellow veterans, job development and advocacy, and connections to community resources. The grant’s support services and training scholarships help participants break through barriers such as poverty and homelessness to achieve career growth and economic independence. Now in our final year, the Get There Faster grant continues to expand current training and resources to address regional needs for veterans, transitioning service members and military spouses by providing valuable employment training, employment, and support programs. The program has notably supported a diverse and underserved group, with 90% of participants identified as low income. Additionally, 42% of participants have a disability rating of 30% or higher, and 30% were unemployed for 27 weeks or more prior to enrolling in the program.
Served 204
Average Wage $27.65
Completed Training 125
Entered Employment Rate 79%
Special Programs & Grants
Tampa Bay Summer Hires
United Way Suncoast $260,000
Since launching in 2019, Tampa Bay Summer Hires (TBSH), has provided more than 2,500 low-income and disadvantaged youth with paid work experience and access to career exploration activities, work readiness skills and financial literacy training. Youth can participate in one of three tracks offered over the course of 4-8 weeks: Paid Work Experience, Virtual Career Exploration and Leadership Academy. Youth also participate in a youth summit; receive financial literacy education and employability skills training; and earn incentives, certifications and credentials during program participation. Youth must be Hillsborough County residents and meet additional eligibility requirements. For more information and to apply, please visit www.TampaBaySummerHires.com.
July 1, 2022 – June 30, 2025
United Way Suncoast awarded CareerSource Tampa Bay (now CareerSource Hillsborough Pinellas) a $260,000, three-year grant to support the Tampa Bay Summer Hires program, which provides paid work experience, career exploration, and leadership training services to underserved Hillsborough County youth. This Community Investment Fund grant provides additional funding to youth who may not qualify for state and federal workforce programs, such as young adults from ALICE (Asset-Limit, Income-Constrained, Employed) families.
Youth Served 1,901
Completion Rate 90%
ALICE Households Served 1,764
Total Enrollments for the YTD 668 Total Completed 663 Completion Rate 99% Participated in Leadership Training 43
Average Age at Time of Enrollment 16 years old Participated in Paid Work Experience 307 Participated in Career Exploration 200
Florida Medical Clinic Foundation of Caring $9,244 In a second year of funding, Florida Medical Clinic Foundation of Caring awarded CareerSource Tampa Bay (now CareerSource Hillsborough Pinellas) a $9,244 grant to support the Tampa Bay Summer Hires program, which provides paid work experience, career exploration, and leadership training services to underserved Hillsborough County youth. This grant provides additional funding to youth who may not qualify for state and federal workforce programs.
Youth Served 12
CareerSource Tampa Bay Annual Report 23-24 Page 18
Stories That Inspire Us
Ashanti Mcintosh RESEA Program
Following the loss of her Business Analyst position in late 2023, Ms. Mcintosh sought assistance, attending her RESEA appointment with Specialist Miesha Lott on April 10, 2024. Despite holding a master’s degree and possessing a diverse skill set, Ms. Mcintosh benefited significantly from our tailored support. She was connected with Employability Skills Training workshops, the Employ Florida virtual recruiter, and received valuable resume review assistance. To further enhance her qualifications, she utilized the Alison training platform to strengthen her HR and Data Compliance skills. Encouraged to participate in monthly networking events, Ms. Mcintosh actively pursued her career goals. This comprehensive approach culminated in a successful job offer from Centene as a Business Analyst, commencing on May 28, 2024, with an annual salary of $75,000. Her journey exemplifies the power of targeted support and resource access. Encouraged to participate in monthly networking events, Ms. Mcintosh actively pursued her career goals. This comprehensive approach culminated in a successful job offer from Centene as a Business Analyst, commencing on May 28, 2024, with an annual salary of $75,000. Her journey exemplifies the power of targeted support and resource access.
Business Services
3,797 Employers Served
Small Businesses Served 2,060
Served by Sector
Served by Size
Job Orders 27,413
N/A 9%
Manufacturing & Logistics 10% Information Technology 6% Other 4%
Medium Businesses (100- 499 employees) 14%
Job Fairs and In-House Recruiting Events 157
Hospitality, Retail & Tourism 12%
Large Businesses (500+ employees) 22%
Healthcare & Life Sciences 13%
55% of businesses served were in the Finance and Professional Services and Transportation/Trades sectors.
Transportation & Trades 22%
Small Businesses (1-99 employees) 54%
Small businesses comprised more than half (54%) of the businesses served.
Financial & Professional Services 33%
CareerSource Tampa Bay Annual Report 23-24 Page 20
Strategic Plan Between 2021-2024, CSTB achieved 80% of our Strategic Plan’s Critical Success Factors.
System Redesign
Connecting Job Seekers to Careers 163% increase in center traffic and job seekers served 112% increase in the number of employers served 96% increase in the number of small businesses served 28% increase in the number of partners registered in the CSHP Partner Portal
Workshops : As an expected impact of the recent pandemic, the number of individuals who attended in-person workshops declined significantly, while virtual attendance increased. Furthermore, offering high-quality virtual workshops led to 188% percent increase in overall attendance between 2021-2024.
2,077
5,338
5,972
Total 13,387
187.53% Change from Year 1-3
Attendance
Future Workforce
Year
PY 2021-2022
PY 2022-2023
PY 2023-2024
United Way Suncoast funded research conducted by CareerSource Tampa Bay to identify factors and strategies to increase the success of youth and inform their community investments, initiatives and targets. The United Way Suncoast (Youth Success Project) Final Report was published in October 2023. CSTB also contracted Trailhead Strategies to publish an opportunity youth report, Finding Tomorrow’s Talent Today: Reconnecting Youth to Opportunity in August 2023
Workshop topics include Basic Computer Skills, Crafting a Marketable Resume, Panel Interviewing, Good Jobs: Job Quality and Good Employers, and Interviewing Basics offered in Spanish. Focus on priority populations such as veterans, transitioning service members, and eligible spouses.
+20.43% Change from Year 1-3 +131.37% Change from Year 1-3
Veterans Served 4,258 Veterans Placed 871
Community Awareness
Significant Social Media Growth: Achieved a 7.9% audience increase, a 55.3% net audience growth, and a 29.9% rise in total engagements, driven by a 117.6% surge in engagement rate and a 270.7% increase in video views, particularly on TikTok and LinkedIn. Strong Broadcast Earned Media Performance: Reached 1,168,308 local viewers with broadcast media, generating a publicity value of $62,900.28, highlighting effective media relations.
Community Resource Search Tool : This services navigator is an online system that allows individuals to easily search for programs and services across Hillsborough County targeted specifically to meet your needs. Financial Audits : The result of the external financial statement audits is a testament to the entity’s commitment to a system of strong internal controls and processes that promote compliance with certain provisions of laws, regulations, contracts, and grant agreements. For the fiscal years ending June 30, 2023, 2022 and 2021, the results of the audits identified no deficiencies in internal control over financial reporting identified, no instances of noncompliance, unmodified opinion, and low-risk auditee. An unmodified opinion is the best possible outcome for an entity undergoing an audit. It is the gold standard for financial reporting and assures stakeholders the financial statements are accurate and reliable. Low-risk auditee is based on past audit history and denotes strong internal controls in place to prevent errors, fraud and clean record in terms of financial reporting.
Revenue Diversification 7 – Grants Awarded $3,846,160 – Total Special Grant Funding Awarded
Financials As a non-profit organization, we rely on external funding to support our day-to-day operations. Most of our resources are provided through the Workforce Innovation and Opportunity Act (WIOA) under the Employment and Training Administration of the United States Department of Labor (USDOL) and the Florida Department of Commerce (FloridaCommerce). Additional funding is provided by the USDOL through Wagner-Peyser and the State of Florida as we support programs such as Welfare Transition, Supplemental Nutritional Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF). We also pursue additional funding by applying for grants.
$2,400,000
General Administration 10%
$3,640,000
General Operations 15%
Skills Training 47% $11,120,000
$23,669,000 Total Budget
$6,509,000
Talent Development 28%
CareerSource Tampa Bay Annual Report 23-24 Page 22
Outreach & Marketing The CSTB marketing and PR team supports all departments through event management, content creation, and media relations. CareerSource Tampa Bay achieved significant social media growth (7.9% audience increase, 55.3% net growth, 29.9% engagement increase, and 270.7% video view increase, especially on TikTok and LinkedIn). Strategic communication, including 43 press releases, generated over 1.1 million local viewers and $62,900.28 in publicity value.
16,203 (+7.9%) Total Audience 15,592 (+29.9%) Total Engagements 650,764 (+67.8%) Total Impressions
1,168,308 Local Viewership $62,900.28 Publicity Value
43 Press Releases
One-Stop System Partners
The CSTB system of one-stop centers provides numerous employment services and connects customers to work-related training and education. CSTB provides high-quality career services, education and training, and supportive services that customers need to get good jobs and stay employed, and helps businesses find skilled workers and access other supports, including education and training for their current workforce. Mandatory Partners AARP Foundation - Senior Community Service Employment Program (SCSEP) Advanced Robotics for Manufacturing Institute – National Dislocated Worker Grant Florida Department of Education - Division of Blind Services Florida Department of Education - Division of Vocational Rehabilitation Hillsborough County School Board - Career and Technical Education (CTE)/ Carl D. Perkins, Adult Education and Family Literacy Act (AEFLA) Program and Seasonal Farmworker Program Hillsborough County Social Services - Community Services Block Grant Act Odle Management - Job Corps Tampa Bay Academy of Hope – Reentry Employment Opportunities Program and YouthBuild Program Tampa Housing Authority - Department of Housing and Urban Development (HUD) and YouthBuild
Co-Located Center Partners Dress for Success Gulf Coast Jewish Family and Community Services Housing Education Alliance Vocational Rehabilitation Specialist, Inc.
CareerSource Tampa Bay Annual Report 23-24 Page 24
Board Members
Board Leadership Board Chair & Executive Committee Chair - Sean Butler , Chair Chief People Officer, Titan Technologies Vice-Chair of BOD until 11/16/2023 - Don Noble , Owner/Founder, Accelebron Inc. Vice Chair & HR Committee Chair as of 2/15/2024 - Benjamin Hom , VP of Human Services, McKibbon Hospitality 2nd Vice Chair until 11/14/2023 - Ken Hagen , Commissioner, Hillsborough County 2nd Vice Chair of BOD as of 11/15/2023 - Joshua Wostal , Commissioner, Hillsborough County Treasurer & Finance Committee Chair - Gary Hartfield , Owner/President/CEO, Serenity Village, Inc. Workforce Performance Committee Chair - John T.R. Howell , Area Director, State of Florida Division of Vocational Rehab Youth Development Committee Chair - Brian Mann , Associate VP, Associate in Science Programs, Hillsborough Community College Secretary as of 2/15/2024 - April Neumann , Senior Vice President, Ultimate Medical Academy Secretary of BOD until 2/15/2024 - Julie Renderos , Executive Vice President/CEO, Suncoast Credit Union
Board Members
Mitch Allen , Sr. Vice President, Tampa Bay EDC Meredeth Abel , City Council Member, City of Temple Terrace Robert P. Blount III , President & CEO, Abe Brown Industries Inc. Warren "Scott” Brooks , Executive Director Career & Technical Education, Hillsborough County Public Schools Stephanie T. Brown-Gilmore , Dir. Programs & Property Svc., Tampa Housing Authority Joseph Eletto , Veterans Council of Hillsborough Elizabeth Gutierrez , Career Pathways Committee Chair, Founder/CEO Enterprising Latinas, Inc. Jim Junecko , Business Agent, IUOE Local 487 Brian Nathan , Assistant Business Manager, IBEW Local 915 Roy D. Sweatman , President, Southern Manufacturing Technologies
Thayne Swenson III , CEO, Swenson Construction Sophia West , Partner, C.S. West & associates, PA Jermaine White , Owner / Executive Pastor, Maincorp/Revive Church Ocea Wynn , Administrator, Neighborhood & Community Affairs City of Tampa Mercedes Young , CEO, Vivid Consulting Group, LLC Audrey Ziegler , Social Service Department Director, Hillsborough County
Leadership Team
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1 John Flanagan , President & Chief Executive Officer (July to December 2023) 2 Michelle Zieziula , Senior Vice President & Chief Operating Officer (Co-Interim CEO from December 2023 to June 2024) 3 Sheila Doyle , Senior Vice President & Chief Financial Officer (Co-Interim CEO from December 2023 to June 2024) 4 Dr. Byron Clayton , Senior Vice President & Chief of Sector Partnerships 5 Anna Munro , Vice President of Fiscal & Administrative Compliance 6 April Torregiante , Vice President of Program Services 7 Barry Martin , Vice President of HR & Professional Development 8 Chad Kunerth , Vice President of MIS Date Services
09 Doug Tobin , Vice President of Public Relations & Marketing 10 Mario Rodriquez , Director of Business Services 11 Don Shepherd , Senior Performance Analyst 12 Leondra Foster , Youth Programs Director 13 Michelle Schultz , Senior Director of Development 14 Richard Beynon , Director of Information Technology 15 Saleema Bennet , Director of Programs 16 Tammy Stahlgren , Administrative Services Coordinator 1
CareerSource Tampa Bay Annual Report 23-24 Page 26
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Plant City 307 N Michigan Ave, Plant City, FL 33563
Effective July 1, 2024, CareerSource Tampa Bay and CareerSource Pinellas have combined to form CareerSource Hillsborough Pinellas (CSHP), uniting to support the residents and businesses of Hillsborough and Pinellas Counties, Florida. Please visit us at one of our centers across the region or online at www.careersourcehp.com.
@CareerSourceHP and @CareerSourceHillsboroughPinellas
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