HCAL_Annual_Report_2022_DRAFT

IMPACTFUL DEVELOPMENT AND PROGRAMS IN SA

AROUND THE COUNTRY SOUTH AUSTRALIA

South Australia continued to deliver impact through housing programs, but also in the delivery of specialist homelessness and supportive housing services. In addition to 1093 rental homes, services include 102 supported housing places in Common Ground Adelaide, 54 beds of supported accommodation, and a dedicated women’s centre at Catherine House. Our 35-unit Common Ground Port Augusta portfolio is a supportive housing partnership with the Salvation Army. Demand for stable long term affordable housing continues to grow at unprecedented rates, whether it be homes for those who come through homelessness services, or from housing waiting lists, our mission to deliver more housing remains sharply in focus. Good progress was made in the development of 36 apartments at Bowden in partnership with Nightingale, Renewal SA, and Housing SA. The architecturally designed, carbon neutral, 5 Green Star rated building has taken its place in the Bowden landscape. Around half of the homes are affordable home purchase opportunities, the balance will be retained as long-term affordable rental housing. The building will be complete late in 2022 just as construction of 14 homes in Felixstow will be due to start.

The SA housing team based in Adelaide and Port Augusta continued to meet regulatory and contracted requirements in the delivery of tenancy services. All program audit requirements were met, and over the year the team moved to electronic applications in support of organisational commitment to delivering sustainable business practices. With over 15000 calls to the customer service team it was one of the busiest years, with 3300 purchase orders for repairs and maintenance raised and completed within the year. The property team conducted over 400 property condition audits with the data collected directly driving the delivery of more than $3 million in upgrades across the portfolio. Upgrades were carried out on 677 properties, ranging from painting and gutter repairs, right through to full structural repairs. With 21% of clients identifying as Aboriginal or Torres Strait Islander, the Common Ground program continues to meet program targets and performance metrics and saw no returns to homelessness over the year.

My home is my castle and the best home I ever had. I feel very lucky with everything that has happened since moving to Housing Choices and I am lucky to be alive. I have the best support that I have ever had. - SA resident

Pictured Right: South Australia General Manager with residents during the Men’s Morning Tea event.

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