How AI breakthroughs really happen

The leader’s role to care for and shape the human side of AI Most organizations are trying to solve an AI problem.

What they actually have is a network problem

This is the missing ingredient in most AI strategies.

This may sound surprising. After all, the headlines are filled with discus- sions about models, agents, copilots, governance frameworks, and productivity gains. At the same time, organizations are investing billions in technology while leaders race to determine where AI can create value.

Beneath all of this activity lies a quieter reality: AI does not operate in isolation AI enters an existing network of relationships, conversations, assumptions, and decision-making processes. The quality of that network largely determines whether AI strengthens human capability or weakens it.

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