AI adoption rarely fails because of data or capability
AI fails because people stop trusting what happens to their contribution once it enters the system
Practice 3 Foster Trust
When this loss of trust happens, people stop contributing openly.
Most leaders treat trust as a “soft” cultural condition. It is seen as some- thing important. However, somehow trust is secondary to strategy, structure, and tools.
When trust weakens, the system does not collapse. It quietly constricts as information flow becomes more selective. People become cautious and, as a result, learning slows long before anyone notices it emerging in the performance metrics.
In networked organizations, trust is not “soft”
Trust is infrastructure
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