IMPROVE THE USER EXPERIENCE BY DISTINGUISHING BETWEEN INCIDENT AND SERVICE REQUEST
By implementing the above, you can significantly improve the clarity and ease with which users can correctly identify and submit incidents vs service requests in the ServiceNow Employee Center, enhancing overall satisfaction and efficiency.
Please share your thoughts, experiences, or success stories about improving user experience in distinguishing between incidents and service requests in ServiceNow and other ITSM platforms. How have you seen these practices transform service management and employee experience in your organization or clients?
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