Makkar’s patients are getting more bedside – or chairside – manner than at your typical Dentist’s office, you’d be right. There are also many behind the scenes efforts that Dr. Makkar and his team take on that make a visit to Victoria Court Dental one worth smiling about. “We continually try to keep up with growth. One of the things we promote a lot in the practice is preventative oral care. We’ve seen our hygienist team go from three to seven, and that’s acquired a lot more patients. One thing that’s important to us is customer service, so if that means hiring more receptionists, we do. We really try to make sure the patient isn’t waiting any longer than 10 minutes in the waiting room. If they are waiting longer than that, we try and make it up to them. I know personally, for myself, I do not like sitting in waiting rooms – I know what it’s like to look at the clock and see the minutes move past your appoint- ment time. We always want our customer service consistent so we’re going to great lengths to keep up with that.” When Dr. Makkar says that his team is going to great lengths to keep their customer service promises, he’s not merely being figurative. “We’re one of the few dental offices in Colchester County that embraces new technology; we’re always trying to keep ahead of the curve. In 2001, we were the first to acquire a machine called CEREC, which allows patients to come in and get a crown done in one visit. After scanning, software designs your crown and then an in-house milling station builds it for you,” he explained. “This means that you only get anesthetic once and avoid a great deal of discomfort.” We now have all of our offices converted to digital X-rays which greatly reduces the radiation dose associated with X-rays which is good for the patients and the health of all our employees.
the one who told me, ‘Hey, you should do this; you’d enjoy this!’ and really got me thinking about dentistry. About nine years ago, he actually passed away in an ATV accident. It was a real ‘Wow’ moment for everyone in the community. I remember going by his office and thinking, ‘This is where it all started for me because of that man.’ So, we visited his wife and told her, ‘We want to buy this Practice.’ That’s our second Practice now. We’re carrying on his Dental legacy at Bible Hill Dental Practice. Every time I’m in there, it takes me back to grade 11. And the patients there are incredible – awesome, really. They’re an older crowd and they love to tell stories about Dr. Rix, Rob Rix, and how amazing he was. It always puts a smile on my face.” “I grew up in Truro, Nova Scotia. Truro is a great town. That’s why I came back to practice here.” Several Victoria Court Dental employees split their time between the 510 Prince Street, Truro location and the 336 Pictou Road, Bible Hill location. “It’s only a 10-minute drive between locations and it’s a beautiful country around here,” Dr. Makkar proudly pointed out. “Dr. Yasser Issa is our full-time associate at the Bible Hill practice and he’s world class.”
If you’ve up to this point formed the opinion that Dr.
98
SPOTLIGHT ON BUSINESS MAGAZINE • SEPTEMBER 2018
Made with FlippingBook - Online catalogs