POST TITLE:
Operations Manager - Accommodation
Department:
Estates
Sub:
Campus Cleaning Services
Reports to:
Head of Residences and Campus Cleaning Services Team of Campus Cleaning Services Managers (CCSM) x 7 Team of Assistant CCSM x 8 Team of Facilities Assistants Team of Supervisors and Cleaning Assistants Project Manager 1
Responsible for:
Job Purpose: The Campus Cleaning Services (CCS) is part of the broader Estates Office whose primary aim is to provide a place of opportunity and inspiration for students, staff, business partners and the local community. As part of the CCS senior management team you will be responsible for shaping and implementing the effective and efficient delivery of the Residential Management with particular focus on cleaning services, specific operational responsibility for all of the on- campus student accommodation. In addition you will support the other CCS Operations Manager to manage cleaning operations across all of the University’s Academic Buildings, Conference Centres, Hotels and Staff & Family accommodation. Leading a team of approximately 400 staff, the post holder will be responsible for the delivery of customer focused, best practice cleaning in alignment with customer and stakeholder requirements. The post holder will ensure first class levels of customer service are delivered within our residences and all statutory obligations within the remit of the role are met in full; and will provide accurate management information and performance analysis to ensure the continual improvement of these services. Duties and Responsibilities Operations • To ensure the best possible cleaning service to all end users (i.e. students, staff, conference delegates and visitors); • To work with the broader estates and commercial teams, Buildings and Facilities Managers to develop and deliver integrated services, working as one team and providing value for money in all activities; • To realise operational and customer service opportunities for improvement, to engage with stakeholders to secure advocacy in the implementation of such initiatives. • To develop immediate and long terms plans to ensure all services are delivered and maintained all year round, and to meet the requirements for key calendar events; • To develop and implement a process of continuous audit and improvement to review operational processes, quality, productivity, and the innovation of the services provided; • To devise and produce specifications of the cleaning requirements for new accommodation buildings to be used within tender processes;
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