TECHNOLOGY SERVICES
Driving Innovation and Security
The Technology Services Unit achieved major milestones in 2024, underscoring its pivotal role in advancing security measures, streamlining internal operations, and strengthening agency operations. These accomplishments reflect the Henry County Sheriff’s Office’s unwavering commitment to leveraging technology to create a secure, efficient, and forward-thinking law enforcement environment.
Here are the highlights of the Technology Services Unit’s achievements this year:
Implemented a Helpdesk Ticketing System: The introduction of this system improved query management, enhancing tracking and response efficiency by 40% to ensure quicker resolution of IT- related requests. Integrated First Class Healthcare, LLC’s IT Systems: Assisted Jail Operations in incorporating the new medical vendor’s network, IT equipment, and software, ensuring seamless support for inmate medical care. Upgraded Fingerprint Technology: Modernized fingerprint devices and services to enhance accuracy and reliability for inmates, Henry County citizens, and prospective employees. Modernized Phone Systems: Upgraded phone technology and services to support both internal and external communications, improving connectivity across all departments. These accomplishments highlight the Technology Services Unit’s dedication to innovation and its essential role in the Sheriff’s Office. As we move into 2025, the Technology Services Unit remains dedicated to advancing technological growth and maintaining operational excellence across all facets of the agency.
Increased Staffing in the Tech Services Unit: Welcomed Jason Williams to the team from Louisiana, bringing 16 years of IT experience. His expertise has been a pivotal addition to the unit, enhancing technological capabilities and innovation. Installed Team3 for Jail Operations: Partnering with Jail Operations, the unit successfully installed Team3 software on forty-five (45) desktop computers. This software streamlines the management of inmate services provided by Kimble, improving operational efficiency for Detention Officers. Improved Network Security and Accountability: The unit removed generic accounts from the network, enhancing security, auditing, and accountability while maintaining the integrity of the agency’s systems. Hosted Axon Roadshow and Product Trial: Conducted an Axon Roadshow and Trial, evaluating advanced products and services for future modernization initiatives, aligning with the agency’s commitment to adopting cutting-edge technologies.
LEGAL AFFAIRS Sheriff Scandrett recognizes the importance of having a single legal entity for consistent advice, which ensures that all units and offices within the HCSO receive coherent guidance, reducing conflicting interpretations of the law. Georgia Sheriffs’ offices frequently deal with complex matters such as civil rights issues, public records requests, and employment disputes. The HCSO Legal Affairs Office provides specialized expertise to handle these challenges effectively, which reduces risk of non-compliance lawsuits. The proactive legal review of policies, procedures and practices can support agency compliance against audits or investigations that fosters public accountability through transparency. Reducing Risks and Enhancing Compliance
OPEN RECORDS REQUESTS
2024: 1,968 2023: 1,275
Formal requests made by individuals or entities to obtain access to public records and information held by the Sheriff's Office. These requests are made under the principles of transparency and accountability, allowing citizens to access documents, data, and other records related to law enforcement activities, policies, and procedures.
2022: 798 2021: 289
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