News In General, August 2017

NEWS IN GENERAL EMPLOYEE MAGAZINE AUGUST 2017

A WORD FROM OUR CEO Dr. Kenneth Cochran, DSc, RN, MBA, FACHE President & CEO I would like to begin by thanking all of you who completed the recent Employee Engagement Survey. I am very pleased to report that 87% of our staff participated. As you know the survey will provide valuable information to help us identify where we need to focus to make OGHS the best place to work. Over the next few months, the results will be shared with all of you. Additionally, you will be asked to participate in efforts for improvement. We are progressively growing! As we strive to meet the needs of all of our patients, we are continuously improving existing services and offer- ing new service lines. In an effort to improve our treatment of stroke and to broaden our neurology services, we have partnered with

Ochsner to ensure that all patients treated at both of our emer-gency room locations receive the same level of high quality care no matter where they choose to be treated. More about this is included in this issue. In an effort to increase our urology services, we have added Dr . Laura Owens, urologist, who has joined the practice of Southern Urology with Dr. John Vallee. Please be sure to welcome her when you see her on our campus. As we continue on our Journey to Excellence (J2E), leadership will use the information learned at the recent Leadership Development Institute (LDI) to implement best practices hospital wide in an effort to decrease employee turnover, increase employee morale and patient satisfaction and improve overall quality. Thank you again for your diligence in enhancing our use of Cerner and choosing OGHS! I look forward to the coming quarter .

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Newsletter Survey Winners

In the July, 2017 employee newsletter, all employees were invited to fill out a survey for a chance to win prizes. A total of 42 employees participated in the survey. The following employees were selected from the total list to win prizes.

Morgan Bergeron - Surgical Associates Travis Isreal - Bio Med Angelita Louviere - 5N Christina Darbonne - Health Information Amy Perron - Materials Management

Please call Carol in the PR/Marketing department at ext. 5157 to claim your prize. Fill out August’s survey for a chance to win! To participate, please visit: https://goo.gl/forms/kK8c5BWAarnU0L813

Your energy introduces you before you even speak.

A person who feels appreciated will always do more than expected.

Do not listen with the intent to reply. But with the intent to understand.

You will never regret being kind.

Be that person who makes everyone feel special & loved.

You are what you do, not what you say you’ll do.

Don’t wait. e time will never be

just right. - Mark Twain

PHYSICIAN SPOTLIGHT AUGUST 2017 Dr. Paula Sharkey, Radiology

Where are you originally from? I am originally from Port Barre, LA.

How did you end up at OGHS? After being away from St. Landry Parish for 14 years, it was time to come home. I wanted to be near my family. OGHS is the hospital that my family and friends utilize. In some ways, it was my destiny. My mother foresaw the position I would assume one day prior to my selecting Radiology as a specialty. What is your favorite thing about working at OGHS? My favorite thing about working at OGHS is getting to spend time with my coworkers. They are friends, who are just like family. I really love the department I work in. My coworkers are wonderful people that care and are good at what they do. What do you enjoy most about being a physician? I love helping people. Medicine is a fascinating profession that is constantly changing and challenges you mentally. Every day is different and you are always seeing things you have never seen before. I get up in the morning and enjoy going to work. What would you like everyone to know about you? I take things to heart. The empathy and compassion that I feel is real. I work hard and do my best for my patients and coworkers, constantly striving for perfection, never wanting to miss anything. I love to laugh and have a good sense of humor. What do you like to do in your free time? I enjoy spending time with my family and friends and this is always at the top of my list. I love being outside, whether it’s riding my bike, participating in sports, crabbing or garden- ing. I also enjoy reading and traveling, which I have had the pleasure to do over the past few years. I love this community and realize that tomorrow is not a given.

CONGRATULATIONS, KAREN GERMILLION

The American Society of Healthcare Risk Management (ASHRM) recently recognized Karen Gremillion, BSN, RN for successfully passing the credentialing exam and awarded her certification as a Clinical Professional Healthcare Risk Manager (CPHRM). She obtained this designation on July 7, 2017. This certification ensures that Karen is highly knowledgeable and educated in the field of healthcare and management. OGHS’s risk management team consists of Karen Gremillion and Betty Soileau, both of whom are committed to patient safety by proactively identifying and eliminating risks that could lead to serious, preventable safety events. They are also responsible for clinical, risk financing, regulatory and business issues.

CONGRATULATIONS BOB & DONNA

Congratulations to Bob Hardy, COO on his recent retirement. Bob has been employed at OGHS for the past 25 years. He began his career at OGHS serving as Human Resources Director, then later as Chief Operating Officer in Administration. Pictured with Bob is Ken Cochran, RN, DSc, FACHE, President and CEO. Congratulations to Donna Graeff, Ultrasound Technologist on her recent retirement. She has been employed at OGHS for the past 23 years in the Cardiopulmonary Diagnostic Lab. Pictured with Donna is Lawrence Delahoussaye, Medical Imaging Director and Claire Joubert, Medical Imaging Section Supervisor. WE WISH YOU BOTH CONTINUED SUCCESS IN THE FUTURE!

EMPLOYEE SPOTLIGHT MARY DAVIS

Mary Davis is being ACKNOWLEDGED as the spotlight employee for August 2017. We would like to INTRODUCE Mary who has been a member of our OGHS team for the DURATION of 38 years. She works as a Lead CNA in Nursing Services.

Mary's EXPLANATION of her various duties:

Mary monitors patients that require constant supervision and she completes the documentation required for the monitoring process. She also performs her CNA tasks: bathing patients, taking vital signs, performing accu checks, weighing patients and feeding patients. Mary also assists patients with ambulation and activities of daily living. She helps the nursing staff with transporting patients to dialysis and discharging patients to their mode of transportation. Mary helps with setting up rooms for new admits and ensures that patient rooms remain stocked with essential supplies. One of Mary's primary roles is to assist in the orientation and/or training of new CNAs.

What Mary likes about working at OGHS:

Mary is very appreciative of the career opportunities she has been afforded. She was hired as a housekeeper in 1979. She worked in housekeeping for 27 years. Eleven years ago, she made the decision WREHFRPHDFHUWLˉHGQXUVLQJDVVLVWDQWDQGKDVZRUNHGLQWKLVFDSDFLW\HYHUVLQFH0DU\ORYHVZRUNLQJLQ patient care and with all of her team members.

What Mary would like everyone to know about her:

Mary has been married to her husband, Moses for 44 years. They have two sons and one daughter. They also have a granddaughter and a grandson. Mary loves to shop and decorate. Working and spending time with family and friends makes her happy. She loves interacting with patients and their families. Mary is most THANKFUL for her family and being able to visit and talk to her mother every day. She is equally grateful for herjob, her co-workers and for being a part of this wonderful OGHS team.

OPELOUSAS SUNRISE

Congratulations to Margie Quebedeaux, recipient of the “Service Above Self” award presented by the Rotary Club of Opelousas Sunrise!

When the OGH Chemical Dependency Unit closed in the early 1990’s, Marjorie knew that there was still a need for the group therapy sessions because it helped patients heal emotionally. Because of her dedication and commitment, she pursued a conference room in the hospital to hold her group therapy meetings. The PAGE (People Actively Growing Emotionally) group was initiated in 1990. Over the years, Marjorie has helped hundreds of patients heal through grief and alcohol/chemical dependency support. She continues this program today, 27 years later, out of the kindness of her heart expecting NO compensation. Marjorie Quebedeaux is a true representation of “Service Above Self.” Also, Congratulations to Deanna LeJeune, Community Relations Coordinator! She will serve as the 2017-2018 President of the Rotary Club of Opelousas Sunrise.

Dr. David Homan, Interventional Cardiologist, was the guest speaker at Delek US-Krotz Springs Refinery (formerly Alon) on July 12th. He spoke to the employees about High Blood Pressure and Cholesterol. Dr. Julian Krawczyk, Radiation Oncologist was the guest speaker at Rotary Club of Opelousas Sunrise on July 13th. He spoke to the members about radiation therapy services at Opelousas General Health System. We would like to thank each of them for their dedication and support of Opelousas General Health System.

AHEC FUTURE NURSES PROGRAM

Congratulations to the "AHEC Future Nurses" graduates who were recognized during a graduation ceremony recently. These students were part of a two week pilot program facilitated by Dr. Jeanine Thomas, Administrative Nurse Educator. The students rotated through various nursing departments, participated in group nursing education training and learned important information about the overall nursing profession.

SUMMER STUDENTS

We would like to extend a huge “thanks” to the students who were employed over the summer. They did an outstanding job of helping out in each of their departments. We wish all of them a very successful upcoming year.

A WORD FROM OUR HUMAN RESOURCES OFFICER Suzanne Kidder I hope you all are having a great summer!! These last few days have been unseasonably cool in South Louisiana. I don’t know about all of you, but I am getting a glimpse of fall in the future and loving it!! It’s been a busy summer at OGHS. With the Cerner implementation and the Press Ganey survey to name just a few things. Press Ganey Employee Engagement participation was at 87% this year. This is great participation and up from 86% last year. Those work groups participating at 90% will receive a surprise the first week of August. I look forward to our results in mid -August.

The next step will be action planning. Please participate in these sessions. You, as employees, will own the process for Action Planning. The plan is yours. Work groups will collaborate together, with the assistance of your leaders, to put a plan into place to change a couple of focused items for improvement in your respective departments. If we commit to these changes, then improvements will be made. Imagine 58 workgroups with 2 improvements each. That would be 116 changes for the better at OGHS. The Staff Evaluation Manager tool will be rolled out and used for October 2017. The SEM (Staff Evaluation Manager) will be a standard format for every employee. It is objective and measurable. Participation in committees, employee forums and department meetings will now be measured as well as Work Attendance, Work Timeliness, Professional Competence, Communication, J2E Compliance and Competence, Team Work, Productivity/Time Management and Standards of Behavior compliance. The department’s goals will count in your evaluation in October 2018, but not for October 2017. The measure is the fiscal year, so in October 2018, you will be evaluated for July 2017-June 2018. There is a lapse to allow for completion of all evaluations during that time between July – September. I encourage each employee to participate in committees. This is your opportunity to take an active role in sharing your ideas and concerns to make OGHS the best it can be. With your engagement in these processes, we can move quicker on our Journey to Excellence.

I want to thank each of you for your hard work and dedication to OGHS and “Our Family Caring for Yours”.

BREASTFEEDING-FRIENDLY WORKPLACE CHAMPION

Congratulations to the Maternal/Child Department for recently receiving the Breastfeeding-Friendly Workplace Champion designation by the Mary Amelia Women’s Health Center and the Louisiana Breastfeeding Coalition. This designation is granted to workplaces for providing time, space and support for employees who breastfeed or pump milk to feed their babies. Businesses that support employees who are breastfeeding have lower health care costs, lower turnover, higher productivity and morale, and positive public image in their communities.

To learn more about this designation visit: https://www.opelousasgeneral.com/news.aspx.

TIGR AWARD

PCU is the winner of the TIGR Award for the month of July. This award is given to the department that shows their patients the most videos on our TIGR System –the Telephone Initiated Guided Response videos for patient and family education.

KEEP UP THE GOOD WORK PCU!

MARK YOUR CALENDARS

Wednesday, September 27, 2017 “Paint the Town Pink” T-shirts go on sale to the public from 8:30 am to 3:00 pm at the OGHS Main Campus. Cost is $5.00 (S–XL) and $7.00 (2XL & 3XL) Cash Only

Monday, October 2, 2017 *NEW* “Be My Support” Shoe Decorating Contest (Pre-registration required) 4:00 pm deadline to drop off your entry to the OGHS Gift Shop. First place is $100 chamber cash. First place for the “People’s Choice” award is $75 chamber cash.

Thursday, October 5, 2017 * NEW* “Paint the Canvas Pink” (Door hanger) 5:30 pm - Join us for a fun night of painting a ribbon door hanger at the Delta Grand Theatre. Cost is $35 per person and payment must be made in advance. Date to be determined Indian Hills Country Club Ladies Golf Association’s Golf Tournament. Proceeds to benefit the Paint the Town Pink initiative. Contact Cindy Ortego at 337-945-3931.

FOR PAINT THE TOWN PINK 2017

Friday, October 13, 2017 “Pinkest Business and School” Contest Judging of the “Pinkest” Business and School in St. Landry Parish. (Pre-registration is required) Winners will be posted on the Opelousas General Health System Facebook Page.

Friday, October 20, 2017 Pink Bag Luncheon & Style Show (Limited Seating) 11:30 am – 1:00 pm – Evangeline Downs Event Center. Tickets can be purchased in the OGHS Business Office or on-line for $10.00. A reserved table of 8 can be purchased for $75.00.

Thursday, October 26, 2017 *NEW* “Tickled Pink” (Limited Seating) 6:00 pm -8:00 pm at the Delta Grand Theatre, featuring Comedian Caroline Picard, as seen on Carnival Cruises. Complimentary hor d’oeuvres. Cash Bar. Tickets are $30 each or purchase a reserved table of 8 for $250 (reserved table will include a bottle of red wine!) * NEW* Tickets for all events, t-shirt pre-orders and sponsorships can now be paid online.

For additional information on all of our Paint the Town Pink activities, please call 948-5157 or visit our website www.opelousasgeneral.com . Follow us on Facebook as we “Paint the Town Pink!”

Tiffany Estes, Senior Regional Director with the American Heart Association visited Main Campus, Thursday, July 27th and South Campus, Friday, July 28th sharing taste samples and recipes for healthy alternatives to sugary drinks.

WATERMELON BASIL INFUSED WATER

Ice 3-4 small slices watermelon 1/4 cup fresh basil leaves Sparkling or regular water

Fill a glass, bottle, mason jar, pitcher or carafe with ice, watermelon, and basil. Fill to top with water. Enjoy immediately. Refill with more water and ice until fruit flavor is gone. Makes 1 quart (plus refills)

In celebration of OGHS’ 60th Anniversary, members of Pelican State Credit Union treated employees and guests to assorted cookies and lemonade on Thursday, July 27th. THANK YOU, PELICAN STATE

The following employees and physicians were recognized by the patients in the month of July 2017 in our Patient Satisfaction Surveys. Congratulations to each of you and keep up the good work.

Naomi Angelle - L&D LaDonna Baker - L&D Donna Carriere - L&D Vickie Couvillion - L&D Morgan Darbonne - L&D Lauren David - Lactation Donna Dean - SDS Melissa Deshotels - L&D Alicia Dixon - L&D Leslie Doucet - L&D Amber Dupre - Nursery Francis Fontenot - CT Scan Monique Fontenot - SDS Shannon Fontenot - Admit Hope Granger - L&D Clarissa Jackson - 6N Frances Lavergne - Nursery

Kolleen Snyder - ER Amy Stanford - Recovery Paula Taylor (x2) - Admit Tristin Thomas - L&D Stella Turner - Lab Jason Vidrine - Cath Lab Nicole Zerangue - Recovery

PHYSICIANS Dr. Eric Amy

Dr. Damian Badeaux Dr. Brad Boudreaux Dr. Carmen Koubicek Dr. Gus Laeur Dr. Mark Lemaire Dr. Rachel Tate

Falon Lee - Nursery Annette Ray - L&D Bernadette Richard - Housekeeping Amy Rosette - L&D Ann Ruffino - ER

BURGER DAY In appreciation for all of the hard work with the Cerner transition, employees were treated to BBQ hamburgers for lunch on July 7th! Thank you for all your hard work during this transition!

parking reminders

WHITE LINES Public and Employee Parking

GREEN LINES located at main campus/ south parking lot only; Senior Citizen parking

YELLOW LINES Public Parking ONLY

ZONES DESCRIBED ABOVE SHALL BE APPLICABLE SEVEN DAYS A

Loading, unloading, parking for those with disabilities ONLY BLUE MARKINGS

WEEK, 24 HOURS A DAY, INCLUDING HOLIDAYS .

PARKING GARAGE (MAIN CAMPUS ONLY) Employees are allowed to park on the 2nd oor north and above the parking garage. 1st oor and 2nd oor south will be designated for visitor/patient/physician parking only. SOUTH CAMPUS ONLY Due to the absence of cameras on the outside parking area of the south campus; night employees 7p-7a ONLY are allowed to park anywhere on the campus but not in the physician parking area. PARKING PERMIT REQUIRED When employee(s) completes General Orientation they are given a parking permit sticker to be placed on the back driver’s side glass of the vehicle. No exceptions are given to any employee for not having this place in the area indicated. If for any reason an employee needs a parking permit they are to contact the Security oce at either campus.

OGHS MOMENTS

Thanks to all of the SPICE members for their continued support of the OGHS Foundation. We hope all of you enjoyed the Ice Cream Social and treats that were sent to the evening employees who are SPICE members. The next SPICE event is scheduled for the fall.

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20 WAYS TO ENJOY MORE FRUITS AND VEGETABLES

Building a healthy plate is easy when you make half your plate fruits and vegetables. It’s also a great way to add color, flavor, texture as well as vitamins, minerals and fiber! There are so many benefits packed in fruits and vegetables and they are low in calories and fat. Make 2 cups of fruit and 2 ½ cups of vegetables part of your daily goal. Here are some ways to reach your goal:

1. Variety abounds when using vegetables as pizza toppings. Try broccoli, spinach, green peppers, tomatoes, mushrooms and even zucchini.

2. Mix up a breakfast smoothie made with low-fat milk, a handful of frozen blueberries, ½ of a banana and a scoop of your favorite protein powder. If you are brave, try adding raw baby spinach as well. It changes the color but not the taste.

3. Make a veggie wrap with roasted vegetables and low-fat cheese all rolled into a whole wheat tortilla. Also try avocado instead of mayo.

4. Try crunchy vegetables instead of chips with your favorite low-fat salad dressing or dip.

5. Grill colorful vegetable kabobs packed with purple onions, squash, red bell peppers and mushrooms. Add chunks of chicken breast or large shrimp for protein.

6. Add color to your salads with baby carrots, grape tomatoes, mandarin oranges and strawberries.

7. Place fruit in an easy to reach place for on-the-go snacking. Try keeping ripe fruit in a large bowl in the center of your dining table or snack bar at home. 8. Stuff your morning omelet with vegetables. Try adding green onions, tomatoes or peppers along with low-fat cheese of your choice. 9. “Sandwich” in fruits and vegetables. Try adding grilled/roasted tomatoes or zucchini to your sandwiches for lunch. When grilling burgers throw a few slices of pineapple on the grill to add to your burger (don’t knock it until you try it, it’s DELICIOUS).

10. Wake up to fruit. Make a habit of including fruit with your breakfast. Add berries to your cereal or oatmeal. Try adding fruit to yogurt or use a 100% fruit spread on your toast or waffles.

11. Top a baked potato with broccoli and low-fat cheese and sour cream.

12. Eat vegetable soup for lunch with a low-fat grilled cheese sandwich on wheat bread.

13. Add shredded carrots, spinach or grated zucchini to meatloaf or lasagna.

14. Make a vegetable stir fry with rice or noodles. Include carrots, peas, broccoli, onions and peppers.

15. Make fruit your dessert: slice a banana lengthwise and top it with a couple scoops of frozen yogurt. Add chopped nuts for a little extra protein and heart healthy fats.

16. Stock your freezer with frozen fruits and vegetables for easy access to healthy side dishes.

17. Make your main dish a large salad with dark greens and other fruits and vegetables. Add sliced chicken breast with chickpeas or edamame (fresh soy beans) to make it a little more filling.

18. Try fruit kabobs for a fun, refreshing summertime snack. Kids like the idea of eating “fruit on a stick.”

19. Try making a banana bread or adding extra blueberries to muffins before baking.

20. Make a soup loaded with vegetables. Try carrots, green beans, fresh tomatoes and even legumes.

Opelousas General Health System Named 2017 Most Wired Most Wired Hospitals Use Technology to Partner with Patients on Health CHICAGO, July 10, 2017 —Technology is making it easier for patients and providers to interact, thus improving communication, safety and patient-provider relationships. New tools are helping patients become more actively involved in their care and maintaining their health, according to results of the 19th Annual Health Care’s Most Wired® survey, released today by the American Hospital Association’s (AHA) Health Forum. According to the survey, Most Wired hospitals are using smart phones, telehealth and remote monitoring to create more ways for patients to access health care services and capture health information. This year’s results show: • 76 percent offer secure messaging with clinicians on mobile devices. • When patients need ongoing monitoring at home, 74 percent use secure e-mails for patients and families to keep in touch with the care team. • 68 percent simplify prescription renewals by letting patients make requests on mobile devices. • 68 percent simplify prescription renewals by letting patients make requests on mobile devices. • 62 percent add data reported by patients to the electronic health record to get a better picture of what is going on with the patient. • Nearly half of the hospitals are using telehealth to provide behavioral health services to more patients. • 40 percent offer virtual physician visits. • More than 40 percent provide real-time care management services to patients at home for diabetes and congestive heart failure. "We are constantly engaged in ways to improve care delivery efficiency and creating a new dynamic in patient care through technology use,” said Kenneth Cochran, DSc, RN, FACHE, President & CEO of Opelousas General Health System. “We are honored to be recognized for our efforts and proud to be named as a Most Wired healthcare organization for the seventh time.” "I am very excited to be among the Most Wired Hospitals in America again this year. We strive to bring state-of-the-art technology to patients in our Opelousas community," said Jared Lormand, Chief Information Officer of Opelousas General Health System.

“The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said AHA President and CEO Rick Pollack. “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.” Innovation in patient care embraces emerging technologies and underscores the need for secure patient information exchange. Hospitals have increased their use of sophisticated IT monitoring systems to detect patient privacy breaches, monitor for malicious activities or policy violations and produce real-time analysis of security alerts. • 97 percent use intrusion detection systems. • 96 percent perform data access audits. • Nearly 90 percent run targeted phishing exercises to teach employees to question suspicious email Most Wired hospitals are transforming care delivery with knowledge gained from data and analytics. They are investing in analytics to support new delivery models and effective decision-making and training clinicians on how to use analytics to improve quality, provide access and control costs. • 82 percent analyze retrospective clinical and administrative data to identify areas for improving quality and reducing the cost of care. • Three-quarters use sophisticated analytics such as predictive modeling and data to improve decision-making. • Nearly 70 percent interface electronic health record data with population health tools for care management. • More than 70 percent are providing data analytic tools training to physicians and nurses. • 45 percent initiate a patient pathway using health IT to follow a care plan. • Nearly 40 percent deliver quality metrics to physicians at the point-of-care. • 32 percent have tools for real-time patient identification and tracking for value-based care conditions, such as chronic obstructive pulmonary disease HealthCare’s Most Wired® survey, conducted between Jan. 15 and March 15, 2017, is published annually by Hospitals & Health Networks (H&HN). The 2017 Most Wired® survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. The survey of 698 participants, representing an estimated 2,158 hospitals —more than 39 percent of all hospitals in the U.S.— examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration. Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners, visit www.hhnmag.com.

QUALITY IMPROVEMENT

QUALITY HCAHPS

The Press Ganey HCAHPS survey returns from July 1, 2016 to June 30, 2017 revealed that we scored 6 out of the 9 domains at the 75th percentile or greater for this time period. As a result, we did meet one of ours goals for patient satisfaction on the Service Pillar for FY 2017.

QUALITY PILLAR Goal: Reduce Hospital Acquired Infections from 50 to 33 – YTD (As June 30, 2017) – 24 infections • 3 CAUTIs • 2 CLABSI • 3 Total abdominal hysterectomy surgical site infection • 3 Colon surgical site infections

• 11 C-diff infections • 2 MRSA bacteremia

How can we keep improving? –Addressing foleys for the inpatients after day 2 – Reminding staff and physicians about the C-diff protocol

– Remembering protocols for SSIs and educating staff and patients to prevent infections – Encourage proper hand hygiene WE DID MEET OUR GOAL FOR FY 2017. WAY TO GO OGHS!!!!!!!!!!!

SWIPESENSE WE ARE EVERYWHERE YOU NEED US!!!!

Know your numbers!!!! The goal for each department is to be at 50% compliance. Ask your manager for department compliance and challenge each other to get to 50%.

BLUE CARD QUESTIONS

The following answers are provided from the questions that were asked at the Employee Forums held in June.

NURSING SERVICES

When are med surg patients going to South Campus and LTAC going back to Main Campus? Med surg is still in the planning phase and a tentative date will be announced at a future date. LTAC will open at Main Campus on 6th floor on August 8th. What is your plan for the Pediatric unit and staff? We are working with the pediatricians and other medical staff to identify appropriate patients to supplement the pediatric population. Our goal is to increase the volume on the Pediatric Unit to keep it open and fully staffed.

If registration is so important, why does Labor and Delivery not have 24 hour coverage? At this time, we are in the process of reorganizing the admission/registration process.

ANCILLARY SERVICES

Are the quick registrations that OB department registers included in the outpatient service goals since we admit our own patients? Quick registrations performed in any department other than the main admit department, (i.e. OB, Lab, etc.) are included in the outpatient service goals. These are not separate goals at this time. Do we have a “defined” process for outpatient scheduling for tests, x-rays, CT, MRI, etc.? The Centralized Scheduling Department manages the ‘central’ scheduling process for outpatient procedures. Patients or physician offices may contact the central scheduling staff at 337-943-7107

What is the projected opening date of the Cancer Center? January 2018

Will our pharmacy continue to prepare/provide chemo for these patients? OGHS pharmacy will continue to provide chemo and injections for the Cancer Center patients through our 340B program. A final decision has not been made regarding the preparation of the daily drugs.

HUMAN RESOURCES

Are we looking at the possibility of raises in the near future? When do we get an across the board raise? All employees are eligible for their annual merit raise. We will implement a new Staff Evaluation Management system effective October 1, 2017. All employees will receive another evaluation and be eligible for a pro-rated increase at that time. The pro-rating will be based on each individual employee’s current evaluation date. A review of hard to fill positions is complete and there is a plan in place in the 2018 budget for possible market adjustment. There is no across the board “cost of living” adjustment planned. Is anyone looking at ergonomics? Spending this much time computer charting puts a strain on neck, wrists, etc. Spending this much time computer charting puts a strain on neck, wrists, etc. This is an excellent suggestion. We will explore our options for training and/or review of work station adjustments.

MAINTENANCE

Can we have security or signs at the back door (Women’s Entrance) for the maternity patients to know where to go in the early morning hours before the doors are unlocked?

Yes, these signs have been ordered.

South Campus 3983 I 49 S Service Rd Opelousas, Louisiana 70570

Main Campus 539 E Prudhomme St Opelousas, LA 70570

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