Terms and Conditions ORDERING: All orders are subject to availability and may be canceled by the ordering party within 36 working hours following notification of receipt. All orders are considered as individual transactions and must be accompanied by a valid purchase order issued by the customer. All orders must be faxed or emailed to Eagle Architectural Door for confirmation before shipment. Email all orders to sales@eagledoorusa.com . PRICES: All published prices of Eagle Architectural Door materials are shown as list price subject to discount for EAD approved vendors. All taxes by any governmental agency are in addition to the sale price of the material and are the responsibility of the approved purchasing vendor. Prices are subject to change without notice. No prices are guaranteed unless covered by written quotation. Prices given are F.O.B. Eagle Architectural Door warehouse at Commerce, California, and does not include freight or special handling services. All errors and omissions subject to correction. TERMS: Credit terms for all materials invoiced to the customer are 1% discount - 15 days, Net 30 days, without hold-back or retainage. CHANGES, CANCELLATIONS, OR SPECIAL ORDERS: Canceled orders are subject to 10% service charge. Changes or cancellations to an order must be in writing and may result in additional charges for labor and/ or materials. Changes may result in delays. Additions to orders will be entered as separate stand-alone orders and must qualify for all terms of sale, including discounts on an individual basis. Changes or deletions resulting in an order size of less than our minimum will not be accepted. Special orders such as items not in the catalog may not be canceled. Factory orders may not be changed within 30 days of the scheduled ship date. CREDIT APPROVAL: Acceptance of all orders are subject to approval of Eagle Architectural Door. Trade references and banking information must accompany orders from new accounts. FREIGHT CLAIMS: Customer assumes all delivery risks of loss or damage. All doors must be inspected at the time of delivery and any damage found must be noted on the Bill of Lading/Proof of Delivery receipt. Filing or notification of freight claims is the obligation of the customer or your "receiving agent". RETURN OF MERCHANDISE: Claims for shortages and/or incorrectly filled orders must be filed with Eagle Architectural Door (EAD) within 10 days of receipt of merchandise. Price adjustments must also be made in writing to EAD within 30 days from receipt of invoice. No items may be returned without written approval from EAD salesperson. Credit will be based upon written authorization by EAD. Such returns must be prominently marked with the returned goods authorization number and shipped prepaid. Returns, if approved, are subject to a minimum restocking charge of 20% for unopened stock product and must be in mint condition. Returns will not be allowed on prehung units, machined doors, or any item modified in our warehouse. Non-stock materials and special orders are also non-returnable. Under no circumstances will EAD accept liability for incidental or consequential damages. Charge-backs will not be allowed. No cash refund given, exchange or replacement only. ACCESSORIAL CHARGES: Accessorial charges for shipments to constructions sites/residential and lift gates will be billed at $75.00 minimum for Pallet Shipments. AUTHORITY OF TERMS AND CONDITIONS: The terms mentioned herein are the only terms Eagle Architectural Door will honor, and any exceptions must be approved and confirmed by an officer of Eagle Architectural Door. Terms and conditions of buyer's purchase orders will not be honored unless an agreement is reached in writing beforehand. Eagle Architectural Door has the right to refuse credit to anyone, or has the right to refuse to fulfill any orders. No representations, arrangements, or agreements not appearing on the order shall be binding to Eagle Architectural Door.
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(833) 921-4600 | www.eagledoorusa.com
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