M A G A Z I N E
The company has made use of information technology to coordinate jobs, communicate and to regulate stock for many years. All jobs are recorded on iPads and stock is managed via a bespoke system. However, the passion to grow and improve doesn’t stop there as Pirtek is in the process of rolling out a new, improved IT system. “The company has undergone some radical changes in the past three decades and I don’t think any of us could have predicted the growth we have enjoyed,” concludes Paul Dunlop. “The one thing that remains unchanged is a commitment to innovation and constant improvement in customer service. “Those were the foundations of the business started by Forbes Petrie and Peter Brennan in 1988 and they are the driving force behind our business today.”
that’s not how Pirtek operates. As the company celebrates the 30th anniversary of its entry into the UK market, it is continuously innovating and evolving. Pirtek established Total Hose Management, a holistic data-driven
work to single figures (see full story in Q1 edition). Pirtek has also addressed one of the major dangers of working with high pressure systems – fluid injection injuries. The company’s Fluid Power Glove is unique in resisting jets
system whereby Pirtek centres record, service and maintain hose systems, replacing parts at an optimal time, reducing hose failure. The success of this system is now being carried over into Total
‘Pirtek will continue to be ahead of the curve’
of oil at the highest pressures found in regular hydraulic
systems. This protects from certain injury and the need for surgery. The company prides itself on its quality. As a result, it has ISO 9001
Hydraulic Management, covering entire hydraulic systems. Pirtek Tyne and Wear has established an ongoing relationship with Banks Mining, with scheduled maintenance of its heavy plant pre- empting failure, thus reducing unplanned maintenance as a percentage of all
accreditation to meet customer service objectives; ISO 14001 to measure and improve its environmental impact; and OHSA18001 to protect its workforce. These are ongoing commitments and Pirtek will continue to be ahead of the curve on the issues.
UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu
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