HSO Culture Book

Welcome to HSO

Our Mission To be the leading global provider of technology-driven business solutions that improve the business performance and results of our clients.

A Note from the Managing Directors

At HSO one of our differentiators is our people. When you join us, you will be part of a team of smart, engaging, customer- centric professionals who understand that our success depends on the success of the customers we serve. You will be given the opportunity to grow and take on new challenges, and to balance personal life with professional growth in an environment that rewards creativity and problem solving. You will also be encouraged to develop a sound knowledge of the markets we serve, because this is a fundamental part of what gives HSO its competitive advantage and what delivers value to our customers. When you join HSO, you will have a genuine sense of empowerment because your contribution will really make a difference. We believe that talented people, all focused on a shared and powerful vision, can achieve outstanding results. In addition to a competitive salary and a growing list of benefits, your role will offer the opportunity for career development and personal growth. Finally, we hope that your career with us will be a long one and that it will be enjoyable and rewarding.

Adrian McNay Managing Director

David Little Managing Director

Adrian McNay & David Little

QUALITY DRIVEN We want to do a great job, achieve measurable results and we take action to prevent mistakes. We aim for the highest level of customer satisfaction. AMBITIOUS We want to be known as the best at what we do. We are not satisfied by being just good enough; we want to judge ourselves by the very highest standards. CO-OPERATIVE We provide an environment in which we respect each other. We are actively engaged in helping each other and work together towards a common goal. RESULT ORIENTED We achieve results through measurable actions. If we cannot fulfil a customer’s need we report this in a timely manner and offer an acceptable alternative. CUSTOMER FOCUSED We understand the needs of our customers and actively provide solutions to fulfil these. We are customer focused without losing sight of the needs of our people and business. ENTREPRENEURIAL We encourage employees to use their initiative, explore alternatives and try different options to solve problems.




Why work for HSO

Health &Wellbeing We are fully committed to our employees’ health & wellbeing. In addition to private Vitality healthcare and dental cover we run a wellbeing programme with Tonic and offer employee assistance through Care First.

Everyone makes a difference We have a flat structure, so everyone is encouraged to bring forward their ideas and innovations on how we can do things better, faster and more efficiently.

Company get togethers We regularly come together for company wide meetings so that everyone knows how the business is doing and where we are headed. These are followed by a night out to spend time in a more relaxed atmosphere.

Work with the latest technology We’re among the top 1% of Microsoft Dynamics Partners worldwide. When you join HSO, you’ll be working with cutting edge technology.

Time to celebrate Get an extra paid day off and gift vouchers, for your birthday

Doing our bit Each year we pick two charities to support and put together a schedule to raise money throughout the year.

Family friendly We understand people have personal lives. We offer part-time and flexible working, job sharing and competitive maternity and paternity leave.

Extras Cycle to Work scheme, Amazon Audible, employee discounts with Perkz

HSOUK is made up of a diversity of people from over 21 countries. Together we speak 26 languages, and counting!


Sawubona Hallo


HELLO labas Hallo


Γεια σου 你好你好 HOLA

BONJOUR helló Helo ciao

HSO’s quarterly company meeting fell in my first two weeks with the company. It was a great place to meet new colleagues, however what really hit home were the two afternoon sessions, firstly about the internal wellness scheme which was followed by the Charity update.

The subconscious message this delivered was “We Care!”.

In this day and age, many corporations say they do but their actions say something else.

Kristina Kalpokaite Associate Consultant

HSO made me feel welcome and part of the company even before I had started, that’s when I knew I had made the right choice. The management style is different here. You are asked to share your thoughts, opinions and knowledge rather than just being told what to do. You are praised for your achievements which is always nice, especially when you have worked hard. Having worked for a few large, high profile companies (including another Microsoft partner) I would highly recommend HSO as a great company to work for!

I was fortunate to be part of the Masterclass 2019 - an incredible opportunity to accelerate my career in technology! Not only did I enjoy the various training sessions but I also met some incredibly talented individuals including my fellow graduates, consultants and industry experts.

It’s been a great delight to be associated with HSO for so many years now. The team and culture is an absolute honour to be part of. Everyone shares the same vision and dedication towards a common goal. The company aims to empower their employees through training, support and career opportunities so that everyone achieves all that they are capable of and more regardless of background, culture or heritage. HSO is always conscious of their employees’ health and happiness by offering health check-ups and wellbeing sessions.

Having had no prior experience with Microsoft AX/Dynamics products before joining HSO, the training I received on the Masterclass and beyond gave me the best possible start at the company. This training gave me a wide base of knowledge on the technology that HSO offers, as well as preparing me for communicating with clients largely through simulating project scenarios and role play. On the Masterclass I enjoyed that there was a strong focus on both personal and professional development – this focus has continued and has helped me to quickly become a valued member of my project team.

I had a good feeling about HSO. The family feel, the team culture with regular get-togethers, that I would be valued, they cared, the feeling it was going places and was keeping ahead of technological fast pace. Was my heart right, well 5 years and 3 promotions later I can honestly say I’m happy and HSO is living up to my expectations.

HSO is a leader in coaching and mentoring our people across every stage of their career.

We want to understand what you’re good at, what you’d like to improve upon; where you want to get to in the future and then we’ll equip you to do it all and do it better. We invest in our people and their work skills; this investment has shown to be wholly worthwhile for us and leads to a significant advantage for our customers.

We offer functional, technical, industry and soft skills training in line with your Personal Development Plan to help you grow and achieve your professional goals

We host an annual two-day Learning & Development conference for all of our employees

Our Learning Management System provides access to over 120 online training courses

Our Customers We work with companies of all different sizes and stages of maturity, from established blue-chip, global organisations to younger, high-growth businesses.

“We are delighted with the quality of HSO staff that have been deployed on this project. We have established a close relationship with them and there are high levels of trust and cooperation between the two organisations.” Sally Salon Services

“We were impressed by the quality of HSO’s proactive support approach and team; their depth of expertise and willingness to challenge really fits with the Domino’s culture and will certainly help us to drive ongoing, tangible operational benefits.” Domino’s Pizza

The HSO Group employs more than 800 people across Europe, North America and Asia.

HSO UK is the most exciting and fastest-growing subsidiary, now


employing approximately 200 professionals.


Our offices are equipped with:

Pool tables



Fridges with Soft Drinks

Fresh fruit


“HSO is one of our best Dynamics Partners . The HSO people have deep experience in industries and deep capabilities, and HSO is a great place to work! Happy employees


We achieve Microsoft Gold Certified Partner status for the first time (and have kept it since then!)

1989 HSO is founded in the Netherlands

2007 HSO becomes a member of the elite Microsoft Dynamics Inner Circle which puts us among the top 1% of Microsoft Dynamics partners worldwide. We’re currently in our 13th year in a row!

make happy customers .”

Marie Abery, Microsoft Dynamics Business Group Director

2010 HSO UK is born

Our entries in the Retail, Field Service and Dynamics 365 for Finance and Operations categories are recognised as Finalists at Microsoft’s Partner of the Year Awards


2018 We achieve the ISO27001 certification in the UK

HSO is ranked 25th in the Sunday Times 100 Best Companies to Work For and wins

‘Best Improver’ for employee engagement


Come and join us! Find out more

1st Floor, Enterprise Point | Altrincham Road | Manchester | M22 9AF | T +44 (0)161 600 3030 | info-uk@hso.com

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