Cost Savings

JOURNEY MAPPING

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Jessica & Anna’s experience journey ARCHETYPE: Short-term patient AGE: 26 ROLE: patient DAYS HOSPITALIZED: 4 (3 nights)

MOTIVATIONS: • Go back home

Morning

The nurse brings Anna for her milk

Michael orders food for both

Feeds Anna

Breakfast comes in

Anna doesn’t stop cyring after her meal

Jessica’s husband is back for lunch

Orders breakfast

Tries to take a quick nap while Anna is sleeping

Has lunch with him

Bath time

Wakes up around 5am to feed Anna

n

Michael has to leave her alone fo a couple of hours

Once Anna is

The nurses come to her room to do bedside report

c

Nurses wake her up to take blood pressure

quiet, she (Jessica) takes a nap

UPDATES

MORNING CHECKUP

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