Cost Savings

HOSPITALITY ASSESSMENT BY TOUCHPOINT SUPPORT SERVICES AND BRACE HOSPITAL IT Y

One of the most important decisions our unit leaders can make is who they select to be part of their teams. Using very targeted but nuanced questions during the interviewprocess canhelphiring managers clearly see which candidates possess the compassion and hospitality ethic so essential to our success. To aid our managers in hiring the right candidate, we’ve worked with our company’s most talented associates and Brace Hospitality to develop the Hospitality Assessment. With an understanding of what puts our best associates at the top of their respective fields, Brace Hospitality has crafted training and interview questions that will help interviewers find those very attributes. The Hospitality Assessment equips managers with the tools needed to approach candidate selection strategically. By using TouchPoint-specific behavioral interview questions, managers can better define knowledge, skills and talent needed when interviewing associates to join their teams. To accompany the assessment, managers go through extensive training centered on how to interview and make the best selections.

As of spring 2018, the Hospitality Assessment is the standard interviewing process for all hourly positions.

F OO D S E R V I C E A N D PAT I E N T D I N I N G C S T S AV I N G S

Made with FlippingBook - professional solution for displaying marketing and sales documents online