ONBOARDING & TRAINING
With a strong employer brand, people want to work for us – because of what we do and how we do it. Building and communicating a strong employer brand is a great way we can attract and retain top talent.
We select by design, onboard with intent and enthusiastically develop our associates. The result is associates who love coming to work every day. We believe in hiring for heart and training for skills. Our sourcing and selection processes are unique in that we look first for the right fit for our culture. STARTING MANAGERS RIGHT Literally on day one, manager training starts with our approach to hospitality. Then every manager we hire attends a week-long cultural experience where they meet Scott MacLellan, our CEO, and other senior leaders. They connect with their career by working with functional experts. Skills training provides practical knowledge, advice, coaching and networking with other managers. Creating mentor relationships and communities of learners lets the new manager feel the power of the family. Our managers are never alone. Regional and national teams always have their back with best practices, advice and innovations. HOURLY ASSOCIATES GET A GREAT START We train all associates about our purpose, their roles and resources with My Great Start. It highlights what is important to our shared success: • Operating philosophy, purpose, culture and guiding principles • The associates’ role in fulfilling our shared purpose through hospitality and service • Becoming part of the team For hourly associates, My Great Start builds throughout the first 90 days – a critical time for engagement and retention. In 30, 60 and 90 day meetings, we help associates gain knowledge and understanding of what’s important to them and to us.
Then daily, we conduct a pre-service meeting before each shift to talk with the entire team as they prepare to greet our guests and patients. We cover current activities, focus on specific goals and inspire.
A CAREER OF SUPPORT, TRAINING AND ENCOURAGEMENT We want long-term relationships with our associates. To help associates continue growing throughout their career, we provide training and development opportunities that nourish their mind, body and spirit. We have hundreds of courses – from Food Management Professional certification to self-paced computer skills – all available to help associates serve you better.
F OO D S E R V I C E A N D PAT I E N T D I N I N G C S T S AV I N G S
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