operation and management, and facilities management and property maintenance • Proven understanding of contract procurement, health and safety management, risk management and compliance functions • Understanding of the crucial role of technology and data in the importance creating an optimal platform and capable of identifying appropriate solutions, opportunities and suppliers • Numerically astute with an analytical approach • Strong interpersonal, communication and presentation skills • An understanding of property development and construction processes • Experience of leading projects and managing teams (including external teams) Attributes • Highly organised with an ability to oversee multiple projects, prioritise workload and demonstrate good project management skills • To be goal and results focussed with an ability to meet deadlines and within budget whilst working collaboratively across the business and capable of influencing through relationships • Highly motivated individual with a strategic and commercial business focussed approach and the ability to drive a consistent approach across the operational portfolio • Proven ability to form good customer and wider stakeholder relationships and drive excellent customer service • Solution-orientated individual with a demonstrable appetite for continued improvement and approaching problems from first principles • Ability to build and manage diverse relationships to get the best results • Strong track record in team management and leadership. • Well respected in the industry with high profile reputation of delivery and results. • Advocate and leader of change in a best class environment.
knowledge transfer. • Provide operational support to the wider King’s Cross team in the delivery of forthcoming developments and future phases of development, with a particular focus on driving the ‘soft landings’ process ensuring our customers’ occupation is seamless and effective. • Work with Construction team on management of construction impact and communications. Support the wider business to successfully deliver investment performance and business plan objectives across all assets. • Support our marketing and PR teams on all construction and occupier communications from asset management perspective • Work with Communications and PR Manager to manage and deliver robust occupier liaison and communication to ensure high level of satisfaction with services. Where any new initiatives are implemented across the estate and assets, work closely with the relevant senior team to ensure robust occupier comms are in place. • Work with all sector Head’s and Directors as well as our Managing Agents’ advisors to support the delivery of a sustainable and responsible business plan. Other • Work at all times with reasonable care to ensure the health and safety of yourself, your colleagues, members of the public and others working on the estate. • Co-operate with your employer, understand the company’s health and safety policies, and undertake any training as required. • Work to uphold the health, safety, environmental and quality standards expected in the offices and around the development. This includes identifying, reporting and resolving issues where possible.
• Use internal systems effectively and follow internal processes as required; follow Related Argent’s Information Management principles of “single source of truth”, ownership of data, record keeping and consistent taxonomy. • Any such other duties as the Company may reasonably require from time to time, and as may be notified to you. Skills and Attributes Qualifications • MRICS Qualified or equivalent professional experience ideally gained in either a property company or client advisory business Skills and Experience • Significant experience of managing outsourced managing agent mandates (preferable) or operating them on behalf of investor clients, working within and managing performance against KPI’s • Significant experience of managing multi-site, mixed-use (office, retail and residential) portfolios, preferably working for a property owner or managing agent, in a senior property and facilities management strategic role • Experience of customer experience strategies and how they have been applied to success in property management • Experience and understanding of ESG requirements to drive the net zero agenda • Experience in project management and organisational design would be beneficial • Experience of launching new developments and seamless customer handover • Preferable experience of delivering high performance, sustainable and operationally efficient mixed use developments • Proven understanding of the technical fundamentals of property
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