By placing an order, you agree to our terms and conditions, available at bandshoppe.com/terms ORDER AND PAYMENT OPTIONS
CALL TO ORDER
Orders may be placed by mail at Band Shoppe, 8900 Highway 65 STE 2, PO Box 428, Cynthiana, Indiana, USA, 47612, phone at 1.800.457.3501, fax at 1.800.874.3635, email at sales@bandshoppe.com or through our website at bandshoppe.com. You must designate one of the following payment methods for your order. All orders are subject to approval and acceptance by an authorized representative of Band Shoppe. Check Payment must be received in U.S. funds. School Checks, Booster Checks, Cashier’s Checks, Certified Checks, and Money Orders accepted. NO PERSONAL CHECKS. Band Shoppe CANNOT accept multiple checks from individual team members on team orders. One check or money order will be accepted from each team or organization. A $50.00 service fee will be charged on all returned checks. A returned check on an order will cause the entire order to be pulled from production and placed on hold until payment is resolved. Checks can be processed by phone. You must provide your name, billing address, telephone number, bank routing number, checking account number, and check number. Purchase Order Purchase Orders will only be accepted from state-recognized schools or districts. Private organizations such as Academies, Gyms, Band Parents, Band Boosters, Dance Studios, and Leagues must pay by check or credit card. We reserve the right to require an alternate form of payment from any customer. Mailed, faxed, or emailed copy of an Official School or District Purchase Order signed by Superintendent, Principal, or Business Manager is required. Payment Terms are Net 30 Days. Orders placed by phone will not be processed until copy of Purchase Order is received. Please be sure Purchase Orders include: the Purchase Order number, Billing Address, Shipping Address, and a list of items you are purchasing including product code, size, color, gender, the approved dollar amount including shipping and handling charges, and authorized signature. Band Shoppe reserves the right to verify your Purchase Order before beginning manufacturing. Credit Card Visa, Master Card, American Express, Discover, and JCB are accepted. Cardholders must provide name, billing address, telephone number, card number, expiration date, and CVV number. Paypal accepted for online orders only. TAX EXEMPT ORGANIZATIONS If your organization is exempt from paying sales tax, you must include your signed exemption certificate with your order. Without this certificate, we are required by law to charge sales tax (7%) to Indiana residents. If the exemption certificate is not provided at time of purchase, we are unable to refund any sales tax charged on your order. OVERPAYMENTS Your payment must be for the exact amount due. All overpayments are subject to a $10.00 fee which covers processing the refund check. COLLECTION Checks returned to Band Shoppe due to insufficient funds will be charged $50.00. All invoices with an outstanding balance on accounts for more than 30 days are subject to a 2% per month delinquency fee (24% annually). Delinquency fees will be added to statements monthly. In the event that action is required on the part of Band Shoppe to collect the amount owed, the buyer shall pay Band Shoppe all costs of collection including reasonable attorney fees. ADDITIONS TO PREVIOUS UNIFORM ORDERS Band Shoppe will gladly manufacture additional uniforms to match the style of uniforms purchased in a previous order. Additional uniforms will be priced according to the quantity purchased. Additional uniforms will be considered a new order and appropriate manufacturing time and shipping will apply. Uniforms cannot be added or cancelled in an existing custom order once the order has been placed into production. You may be asked to provide a uniform from your previous order to ensure correct duplication. If so, please send to us promptly to prevent any delays in production. CUSTOM ITEMS Production on custom items will not begin until the complete order, including style, color, sizing, and payment information is received. Cancellations for special design or custom-made items can only be accepted before the order goes into production. COLOR MATCHING
TOLL FREE PHONE 1.800.457.3501 INTERNATIONAL PHONE 1.812.963.8890
CUSTOMER CARE
TOLL FREE PHONE 1.800.457.3501 INTERNATIONAL PHONE 1.812.963.8890 E-MAIL wecare@bandshoppe.com TOLL FREE FAX 1.800.874.3635 INTERNATIONAL FAX 1.812.963.0078 24 hours a day, 7 days a week FAX
Band Shoppe 8900 Highway 65 STE 2 PO Box 428 Cynthiana, IN 47612 U.S. MAIL
WEBSTORE
bandshoppe.com EMAIL sales@bandshoppe.com
REGULAR BUSINESS HOURS Monday - Friday 8 a.m. - 5 p.m. CST EXTENDED MARCHING SEASON HOURS August 17 th - September 18 th Monday - Friday 7 a.m. - 6 p.m. CST WINTER VACATION SCHEDULE (Manufacturing Only) December 21 st - January 1 st BUSINESS HOURS
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Paper from Responsible Sources. Band Shoppe views the protection of the environment as a very important business obligation. This catalog is printed on paper that is Forest Stewardship Council® (FSC®) certified. It contains fiber from forests that are carefully managed, responsibly harvested, and adhere to strict environmental and socioeconomic standards.
Band Shoppe strives to maintain standard colors with all of our merchandise. However, it is scientifically impossible to achieve a perfect color match from one dye lot to another. A slight shade or dye lot difference may be noticeable between orders, different fabrics, and under different lighting. For fabric swatches, contact Band Shoppe’s Sales Team at 1.800.457.3501. Please be specific when requesting the shade of color you desire (ex: Kelly Green, instead of Green). Band Shoppe is not responsible for incorrect color matches.
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