Verbiage Booklet

Housekeeping

Entering guestrooms:

* SA knocks the guestroom door thrice * Announce “ Housekeeping ”

* Wait for two minutes

* Open the door slowly

* Announce yourself and slowly enter the room

While Servicing the room (Guest inside) after following the standard before entering the room * Good Morning/Good Afternoon/Good, I am the Housekeeper, my name is John, may I know when you would like your room to be cleaned? Or state the reason why you are entering the room. Follow up engaging “ How is your experience with our room cleanliness and condition? If any further assistance is required, I will be happy to assist you ”

Greeting of guest

Upon seeing a guest, the colleagues should greet the guest according to the time of the day along with a smile Use the guest's name when known

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