Food & Beverage
Some Scenarios for F&B:
1. Guest didn ’ t have a booking for dinner in Bait Al Bahr Restaurant while the restaurant was so busy with no available seats. My apologies as the Restaurant is fully booked, and we have no available tables at the moment. I will be able to provide a table in the next 25 - 30 minutes if you would like to wait; alternatively, I would like to suggest you try one of our other restaurants such as al Tanoor, tonight there is “ oh my grill ” theme with live BBQ cooking. Till when are you staying? If you like I will make a booking for you here for tomorrow evening etc...
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2. Mr. Ali is complaining that the food is so cold and he didn ’ t enjoy his meal. Greet the guest then say: “ I apologize for that, your food should have the right temperature for you to enjoy it. May I offer you another dish or something else and I will make sure that the food will come with proper temperature and you will want more ”. 3. Ms. Anna is a regular guest, she came to dine in Samba. She prefers to sit outside to enjoy the view. When she arrived, the restaurant was busy and there was no availability in the outside area. We apologize Ms. Anna, currently our outside area is full, would you allow me to check for you inside and once we have an available seating outside you can move? If the guest say will wait.
Please have a seat and will check for you the table as soon as possible.
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