Recreation
Some Scenarios for S&R:
1. Guests came to the adventure zone with their kids, they were not wearing socks which is against our safety policy. How can you explain the policy to them? Welcome to the Adventure Zone. We noticed that your kids aren ’ t wearing any socks. To ensure their safety and in order for them to get in, they should be wearing socks. In case you don ’ t have, don ’ t worry we also sell them here to make sure they have the best time.
2. Guest complains about the shortage of the towels in the pool area.
Say: We apologize for that Sir/Ma ’ am, we will provide you with enough towels right away and please let us know if you need anything else.
Made with FlippingBook interactive PDF creator