What is Verbiage?
In hospitality, verbiage is about engaging with the guest by using more of effective words and asking questions that show you ’ re interested in building good relations and connections with them. It is about keeping track of valuable answers and using guest notes and tags to personalize the experience and gain their loyalty to our Brand.
All our colleagues at Shangri - La have to Obsess Over Customer Experience, acting proactively and responding with our heartfelt Asian hospitality in different situations with our customers, and that needs to be done through effective communication with the right verbiage to gain the satisfaction of our guests.
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