Personalize Guest Experience
It is about accommodating the guests needs and preferences, maintaining impeccable levels of service and creating memorable experiences that entice customers to return. It is about recognition and proactive attention to detail that make guest experiences different and unique to gain their loyalty.
Greet the guest with their name if you know it.
* Welcome Back Mr. David ! How is your day going? It is always a pleasure to have you with us Mr. David.
Anticipating Guests Needs
If the guest looks like he/she needs help or is confused, take the initiative to talk with him/her to assist.
Say: Good morning/afternoon/evening Ms. Lim, I am Mohamed, Can I assist you with anything?
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