Front Office
Front Office Department can be thought of as the face of the hotel. It is the department that interacts with hotel guests when they arrive and handles reservations, check - ins, room assignments, room rates, the creation and management of a database containing guest information, and the provision of concierge services. As it will usually be the first point of contact for guests arriving at our hotel, colleagues in front office are responsible for creating a good impression upon arrival and departure to ensure our guests are happy and delighted.
How to greet the guest upon arrival
First time Guest
Say: good morning /afternoon/evening (sir/Madam), Welcome to Al Bandar Hotel, My name is Suresh.
Repeated Guest
Say: good morning /afternoon/evening Mr/Ms, (Guest Name) It is so nice to see you again! Welcome back to (name of the hotel) It is a pleasure to have you with us, how may I assist you?
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