Core Responsibilities • Working with the owners and Management Team to devise and apply an annual strategic business plan, with SMART objectives for business performance and growth. • Key responsibility for financial performance in terms of monthly KPIs for profitability and for the number of billable consultancy days delivered against budget/target. • Directly managing key consultancy assignments on behalf of clients, acting as lead project manager and primary point of contact, especially for major accounts. • Overall accountability for proposal writing assignments, ensuring these are delivered on time, on budget, and to the highest possible standards of quality assurance. • Applying a staged bid process uniformly across all assignments, supporting high quality, best practice, and a consistent client experience, and underpinning our ISO 9001 accreditation. • Recruitment, training, and personal development of the consultancy team, progressing their capabilities in line with our internal competency framework and APMP certifications.
• Building the sales pipeline, primarily shaping our e-marketing campaign strategy, growing our database reach, and improving our account management of sales from existing clients. • Shaping the diversification of the business • Oversight of our salesforce CRM system, especially in generating reports which drive business strategy (e.g. sales pipeline/campaigns, consultant productivity). • Leading tenders and proposals submitted by Carley Consult itself to win new business, including increasing our reach through relevant frameworks (e.g. ESPO 664). • Ensuring that the company’s organisational policy and procedures are relevant, current, in line with all statutory requirements, and are accessible to all staff. • Selection, appointment, and co-ordination of a network of highly skilled external associates, who can be drawn upon to supplement internal resource when needed. • Inputting into web and social media content, including thought leadership articles, to help reinforce the Carley Consult brand as market leaders in proposal services.
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