Professional May 2021

“Open your arms to change, but don’t let go of your values.” Dalai Lama (1940–) (https://bit.ly/3uJKDOZ)

Editor’s comment

This issue has several articles within the feature topic theme ‘technology enhances the role of payroll

of culture” and that “they would attract the ‘wrong sort’ to payroll offices”. Page 5 has a must-read momentous message from HMRC.

professionals’, providing insight to how payroll is developing. Contrast the views expressed in these with the portrayal of LED

Mike Nicholas MCIPP (editor@cipp.org.uk) Editor

calculators in the ‘When we were young’ themed article on pages 14 and 15, as “weeds of progress flowering in the ancient beds

Chair’s message

Continuing with the theme of embracing change, the focus of this issue is on the part that technology plays in a payroll professional’s role.

opportunities technology are creating to examine the changing role of payroll, determine and push forward the part we can play, and continue to raise our profession’s profile. How many of you were planning to go paperless, and can now say that you don’t have any paper in sight? We have to consider concerns about privacy and security, but whether you are an in-house payroll, a payroll bureau, or a hardware provider, changing technology will impact how payroll is processed. By embracing change, as payroll professionals we can contribute positively to organisations both strategically and day to day. There are various articles in this edition that will be thought- provoking or will help increase knowledge around technology to enhance payroll professionals’ role. I hope you find them of interest and of benefit; happy reading.

Many organisations that were considering or planning on changing technology before

the pandemic have pushed this forward at a significant pace. Can you even imagine operating now without using Microsoft Teams or another similar operating tool? Payroll can work from home, demonstrating that continuing to provide the same excellent level of service without being sat in the office means increasing usage and accessibility of different forms of payroll technology. Mobile devices, chatbots, AI, the ‘cloud’, and data analytics are all continuing to evolve at an extraordinary pace, with us weighing the cost savings, flexibility and increased efficiencies that making the changes can bring about. As payroll professionals this enables us to improve performance by thinking of and contributing to the organisation’s strategy. Being pro-active, we can grasp the

Liz Lay MSc FCIPPdip FHEA ACIPD (liz.lay@cipp.org.uk) Chair, CIPP

Although this message reaches you early May, editorial deadlines mean that this message is being written towards the end of March 2021. To put this into context, it was almost exactly the same time last year when I wrote: “I hope all members and CEO’s message

no doubt change, be it a combination of face to face and the ‘new’ way of MS Teams, Zoom and the like as well as a mixed element of working from home and in the office. With our Annual Conference and Exhibition and Awards ceremony scheduled for 6 and 7 October at the Celtic Manor Resort, we’re confident – well, as anyone can be at this time of writing – that this can be a successful ‘in person’ conference after what will have been a break of two years! We will be surveying members in due course and are regularly in contact with the Celtic Manor Resort to ensure we have the measures in place that may, or will, be required to enable a successful conference of seeing our colleagues face to face once again. We will keep you updated and certainly hope to see many of you at this time. I concluded my editorial a year ago, saying: “I hope my next message reflects movement back to normality.” Well, from now I’m hoping it will be true! Continue to keep yourself, families and colleagues safe.

their families are keeping as well as can be, both personally and professionally, and that we do see a way forward when hopefully the work to contain and remove the threat of Covid-19 occurs.” Well, that seems a lifetime ago and here we are, in some shape or form, fourteen months into various kinds of lockdown measures. 21 June appears to be the date many of us (particularly in England) are aiming for and hopefully, with a successful vaccination exercise in play, seeing some of the various lockdown measures have succeeded. It’s certainly been a year in the use of technology. Switching from face to face to online delivery of events to ensure students were taught and professionals received training, is a testament to the resourcefulness and ability of the CIPP team. This has been so well-received, with various sessions, such as our BeKnowledgeable webinars, having over 1,000 delegates in attendance. I’m sure as we inch our way forward, our future working life will

Ken Pullar FCIPP (ken.pullar@cipp.org.uk) Chief executive officer, CIPP

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| Professional in Payroll, Pensions and Reward |

Issue 70 | May 2021

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