WARRANTY Warranty Claims
All claims for parts or labor must be made directly through Turbo Air. All claims should include: model number of the unit, the serial number of the cabinet, proof of purchase, date of installation, and all pertinent information supporting the alleged defect. In case of compressor replacement under warranty, either compressor or compressor tag must be returned to Turbo Air along with above listed information. Failure to comply with warranty policies will result in voiding claims. Up to Five-Year Parts & Labor Warranty Turbo Air warrants all new refrigerated components, the cabinet and all parts, to be free from defects in materials or workmanship, under normal and proper use and maintenance service as specified by Turbo Air and upon proper installation* (indoor building only) and start-up in accordance with the instruction packet supplied with each Turbo air unit. Turbo Airʼs obligation under this warranty is limited to a period of one (1), two (2), three (3) years, or five (5) years depending on models from the date of original installation or fifteen (15) months, twenty seven (27) months, thirty nine (39) months, sixty three (63) months after shipment date from Turbo Air, whichever occurs first. Any part, covered under this warranty, that is by Turbo Air to have been found defective within one (1), two (2), three (3) years, or five (5) years of original installation or fifteen (15) months, twenty seven (27) months, thirty nine (39) months, sixty three (63) months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by Turbo Air ( * Installa- tion in unstable, mobile, and enclosed area may not be considered as proper installation).
Parts and Labor Warranty Period by Model • All Super Deluxe (SD) Series, PRO Series, M3 Series, Milk Coolers, Underbar Equipment: 5 years (Heated Cabinets: 3 Years) • J-Series, Glass Door Products (Standard Series, E-line): 2 years • Open Display, Bakery and Deli Cases, Ice Cream Dipping Cabinets, Sushi Cases (Refrigerated): 2 years
Up to Seven-Year Compressor Warranty In addition to the parts and labor warranty stated above, Turbo Air warrants its hermetically sealed compressor to be free from defects in both material and workmanship under normal and proper use and maintenance service for a period of two (2), three (3), or four (4) years, depending on models stated above, from the date of original installation, but not to exceed seven (7) years and three (3) months after shipment from the manufacturer. Compressor determined by Turbo Air to have been defective within this extended period will, at Turbo Airʼs discretion, be either repaired or replaced with a compressor or compressor parts of similar design and capacity. The extended compressor part warranty applies only to hermetically sealed parts of the compressor and does not apply to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting equipment, fan assembly and/or other electrical components, etcetera. ‡ Total seven-year compressor part warranty applies to PRO, Super Deluxe, and M3 Series models only. R-290/R-600a Hydrocarbon Compressor Warranty The two-year or four-year addtional compressor warranty detailed above will be void if the following procedure is not carefully adhered to: 1. This system may contain R290 refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing qualities. If long exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. 2. Drier replacement is very important and must be changed when a system is opened for servicing. Drier with XH-7 molecular sieve or better must be used. 3. Micron level vacuums must be achieved to ensure low moisture levels in the system. 500 microns or lower must be maintained. 4. Compressor must be obtained through Turbo Air, unless otherwise specified in writing, through Turbo Airʼs warranty department. What is Not Covered by This Warranty Turbo Air’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty. NO CONSEQUENTIAL DAMAGES. TURBO AIR IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES, OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE REGARDLESS OF WHETHER OR NOT THEY RESULT FROM REFRIGERATION FAILURE. WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER THE WARRANTY PACKET PROVIDED WITH THE UNIT. Turbo Air will not be held responsible for the following external factors: ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD, OR IMPROPER ELECTRICAL CONNECTIONS. TURBO AIR IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED COMPONENTS RESULTING FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT. Use of NON-OEM parts without manufacturer’s approval may void cabinet warranty. NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; THE FOREGOING WARRANTIES ARE EXCLUSIVE AND EXPRESSLY GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR STATUTORY. THERE ARE NO WARRANTIES, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. Warranty information card must be submitted via post mail or electronically on our website at www.turboairinc.com/registration within 7 days from the purchase date. Failure to comply may result in your warranty being voided. All coverage provided within this warranty is applicable only to the United States, including Alaska and Hawaii, and Canada, excluding U.S. Territories; limited parts only warranty in U.S. Territories. Turbo Air is not responsible for any warranty claims made on products sold or used outside the fifty states of the United States. ‡
The extended warranty period specific to each Turbo Air product applies to all units sold by Turbo Air starting June 1, 2023.
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